Amazon Connect Managed Services – AI, Analytics & 24/7 Support
Arystech · HR & Talent
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Your contact center is only as good as the team running it.
Amazon Connect is a powerful platform, but to realize its full potential, AI-powered customer experience, omnichannel communication, scalable routing, and data-driven insights, you need more than setup. You need ongoing management and optimization.
Show the rest of the publisher’s description (17 more lines)
That’s where we come in.
Arystech’s Amazon Connect Managed Services is a comprehensive solution to operate, improve, and scale your Connect environment, without adding internal overhead.
We deliver:
- 24/7 monitoring and incident response
- Real-time contact lens analytics and agent performance dashboards
- AI features including Amazon Lex, Contact Lens, and machine learning insights
- Up to 10 small change requests/month (flows, routing, UI changes)
- Regular security reviews, backups, and failover planning
- Workforce management (WFM) integration and CRM connectivity
- Quarterly Business Reviews (QBRs) with roadmap insights
- Named technical account manager (TAM) for direct support
Built for organizations who want:
- Zero downtime contact center operations
- Actionable performance insights and contact analytics
- Faster adoption of new AWS features (like agent workspace, generative AI)
- Proactive cost and usage optimization
Whether you're expanding channels (chat, SMS, Email, WhatsApp, Apple Business), launching a new queue, or embedding a bot, we help you deliver more with less effort.
Highlights
Highlighted by the publisher on AWS Marketplace.
24/7 Operations for Amazon Connect: Includes health monitoring, SLAs, incident resolution, and usage reporting.
AI & Contact Lens Insights: Integrate real-time transcription, sentiment analysis, and QA scoring to enhance agent performance.
Quarterly Strategy & Optimization Reviews: Plan enhancements with a named TAM and stay aligned with the AWS Connect roadmap.
Agent build and provenance
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