BceMSP – Enterprise Plus Plan Powered by BizCloud Experts

The Enterprise Plus Plan by BizCloud Experts is purpose-built for enterprises operating highly complex or business-critical workloads on AWS. With the strongest combination of governance, support, automation, and training, this plan ensures organizations achieve maximum resilience, performance, and value from AWS.

Customers receive 24/7 technical support with the fastest SLAs, including <15-minute response time for mission-critical workloads. On-demand Well-Architected and AI strategy reviews, quarterly disaster recovery assessments, and monthly cost and security recommendations provide a continuous cycle of improvement.

In addition, organizations benefit from higher AWS service discounts, 4 free AWS Skill Builder licenses, additional discounted licenses, and on-demand training sessions by AWS experts. A designated Technical Account Manager (TAM) delivers personalized consultative guidance specific to your applications and use-cases, supported by BizCloud’s FinOps tools and custom dashboards for deep cost and usage visibility.

Enterprise Plus goes beyond support with advanced managed services including infrastructure deployment, CI/CD setup, SSO provisioning, automated backups, cloud governance, cost optimization management, and ongoing security operations—giving enterprises complete confidence in their AWS operations.

**Managed services:**

• **Cost Optimization Management:** We will work with your application team and other stakeholders to implement cost-saving measures like rightsizing, instance upgrades, deleting unused resources, and optimizing storage tiers, etc.
• **Cloud Governance:** We'll help your organization implement and manage cloud governance through AWS services like Control Tower, Service Control Policies (SCPs), and AWS Organizations, etc.
• **Cloud Security Management:** We will partner with your team to get approvals and implement security optimizations, including security group cleanup, access key rotation, IAM policy strengthening, and Web Application Firewall (WAF) rule implementation, etc.
• **Automated Backups and Disaster Recovery:** We will establish automated backup schedules and implement disaster recovery strategies to ensure data durability and business continuity, etc.
• **SSO Management and Access Provisioning:** We will manage Single Sign-On (SSO) and streamline user access provisioning to ensure secure and efficient access to your cloud environment, etc.
• **Infrastructure Deployment:** We will deploy and manage your cloud infrastructure using an Infrastructure as Code (IaC) approach for consistency, repeatability, and scalability, etc.
• **CI/CD Setup:** We will set up and maintain your Continuous Integration/Continuous Deployment (CI/CD) pipelines to automate your software release process from code commit to deployment, etc.

**Key Features**

• **Pricing:** Minimum spend of $15,000 OR 10% of monthly AWS charges. Whichever is greater.
• **AWS Training / Skill Builder:** 4 free Skill Builder subscriptions, 30% discount on next 5 licenses, and on-demand training sessions by AWS experts
• **Enhanced Technical Support:** 24/7 phone, web, and chat access to Cloud Support Engineers
• **Case Severity / Response Times:**
• General guidance: < 24 hours
• System impaired: < 12 hours
• Production system impaired: < 4 hours
• Production system down: < 1 hour
• Business-critical system down: < 15 minutes
• **Cost Recommendations:** Monthly cost optimization recommendations
• **Security Recommendations:** Monthly security optimization recommendations
• **Disaster Recovery Reviews:** Quarterly disaster recovery review and recommendations
• **Well-Architected Reviews:** On-demand
• **AI Roadmap Strategy Session with AI Leader:** On-demand
• **Technical Account Management:** Designated TAM to provide consultative architectural and operational guidance aligned to applications and use-cases
• **Access to FinOps Tool:** Access to BizCloud FinOps tool + custom dashboards for spend visibility by business units/applications