HelpMate.AI — Agentic IT Helpdesk Automation by CloudMates
CloudMates · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
HelpMate.AI brings Agentic AI automation to enterprise IT support — deployed entirely in your AWS environment for maximum security, compliance, and flexibility.
Built using AWS services such as Bedrock, Lambda, Step Functions, DynamoDB, and CloudWatch, HelpMate.AI acts as a self-contained orchestration layer that connects with your existing ITSM, identity, and automation tools through secure OAuth 2.0 / OIDC authorization.
Show the rest of the publisher’s description (21 more lines)
Once deployed, HelpMate.AI runs as a set of serverless components within the customer’s AWS account, with all data, logs, and credentials under your control. The platform automates routine IT tasks — password resets, account unlocks, access provisioning, device diagnostics, and ticket classification — across systems like ServiceNow, ManageEngine, Zoho Desk, Jira Service Management, Okta, Azure AD, Intune, and AWS Systems Manager.
Key Capabilities
Deploys and operates entirely within your AWS environment (no external SaaS dependency)
Secure OAuth-based integrations with ServiceNow, ManageEngine, Zoho Desk, Jira, Okta, AD, and more
AI agents for password resets, access management, device health, and ticket routing
Role-based control for Insight / Semi-Autonomous / Full-Auto modes
End-to-end audit logging via Amazon CloudWatch and DynamoDB
Integration with Slack or Microsoft Teams for conversational workflows
Security & Governance
Uses AWS IAM, Secrets Manager, and VPC endpoints to isolate execution
All credentials managed by the customer; no persistent data leaves your account
OAuth 2.0 / OIDC authorization, TLS 1.3 encryption, and least-privilege policies
Complete audit trail with rollback and human-approval workflow options
Benefits
Reduce repetitive L1 / L2 tickets by up to 70 %
Shorten mean time to resolution by 80 %
Maintain full ownership of data and logs inside your AWS account
Improve employee experience with 24 / 7 self-service IT support
Strengthen compliance posture through auditable automation
Related AWS Services:
Amazon Bedrock | AWS Lambda | AWS Step Functions | Amazon DynamoDB | Amazon CloudWatch | AWS Secrets Manager | AWS IAM | AWS Systems Manager
Highlights
Highlighted by the publisher on AWS Marketplace.
Automate up to 70% of IT helpdesk requests with AI-driven workflows for password resets, access provisioning, and device diagnostics.
Integrates securely with ServiceNow, ManageEngine, Zoho Desk, Jira, Okta, and AWS Systems Manager using OAuth 2.0 and role-based permissions.
Built on AWS Bedrock and Lambda for scalable, auditable, and secure enterprise operations — deploy as SaaS or in your AWS account.
Agent build and provenance
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