Agentic AI Finance Assistant
Mphasis · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
The AI-driven credit card customer support assistant, powered by Amazon Connect, Amazon Lex and AWS Agentic AI components, is designed to enhance customer service by leveraging advanced AI capabilities. This solution offers a robust, scalable, and intelligent platform that improves interactions between customers and support services, ensuring efficient and effective resolutions.
The assistant supports both voice and chat interfaces, allowing customers to choose their preferred mode of communication. It efficiently manages a wide array of credit card services, including applications, credit limits, billing, card blocking, transaction disputes, and status inquiries.
Show the rest of the publisher’s description (1 more line)
The backend integrates Amazon Bedrock, Lambda, Model Control Protocol, DynamoDB, and S3 to support functionalities such as real-time complaint logging, LLM-based issue categorization, and dynamic case routing. Key features include scalability, security, robustness, multilingual support, top-3 recommended questions, and the ability to download individual or entire conversations.
Highlights
Highlighted by the publisher on AWS Marketplace.
Agentic Ai Lex Chatbot helps Customers to swiftly connect and check to the banking system related to any of their Credit card related issues, to raise a query or even to reach a customer care excutive to discuss about his issue.
Transform credit card support with our AI-powered assistant powered by AWS Lex and agentic AI. Instant 24/7 voice and chat help for payments, fraud alerts, rewards, and more. Scalable, secure, and smart—this assistant handles routine queries autonomously, slashing wait times and boosting satisfaction. Deliver faster, smarter support that drives loyalty and cuts costs—anytime, anywhere.
Improves customer satisfaction with fast, reliable responses and automates tasks to cut costs and boost efficiency. Frees employees for strategic work and scales with demand without losing performance. Ensures quicker, more accurate issue resolution, enhancing reliability. By adopting this system, businesses gain productivity, efficiency, and customer loyalty—driving long-term success and competitiveness.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Linked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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