osTicket on Ubuntu 26.04 with maintenance support by ATH

As described on AWS Marketplace.

<p><strong>osTicket 1.18.3 on Ubuntu 26.04</strong> with free maintenance support by <strong>ATH Infosystems</strong>.</p> <p> ATH Infosystems provides pre-configured <strong>osTicket AMIs</strong> on AWS EC2, designed for instant deployment, high availability, and enterprise-grade support operations. These images eliminate manual installation and deliver a fully functional helpdesk optimized for performance, security, and scalability. </p> <p><strong>Why Choose osTicket by ATH Infosystems</strong></p> <ul> <li>One-click deployment on Amazon EC2</li> <li>No manual setup of Apache, PHP, or database components</li> <li>Secure, scalable, and cost-effective open-source helpdesk</li> <li>Self-hosted with complete control and data ownership</li> <li>Ideal for IT support teams, customer service desks, and enterprises</li> </ul> <p><strong>Available osTicket AMIs by ATH Infosystems</strong></p> <p><strong>osTicket on Ubuntu - Pre-Configured AMI</strong></p> <p> A ready-to-use Ubuntu-based osTicket image bundled with Apache, PHP, and MySQL, optimized for rapid deployment. </p> <p><strong>Key Features</strong></p> <ul> <li>Latest stable osTicket version</li> <li>Fully configured LAMP stack</li> <li>Web-based agent and customer portals</li> <li>Email-based ticket creation and automation</li> <li>Role-based access control</li> </ul> <p><strong>Best For</strong></p> <ul> <li>Startups and small to medium-sized businesses</li> <li>Internal IT helpdesks</li> <li>Flexible staging or production environments</li> </ul> <p><strong>osTicket Server on Ubuntu 24.04 LTS (Recommended)</strong></p> <p> Built on Ubuntu 24.04 LTS, this AMI includes production-ready enhancements focused on security, SLA automation, and reporting. </p> <p><strong>Key Features</strong></p> <ul> <li>Long-term support (LTS) stability</li> <li>Operating system level security hardening</li> <li>Built-in dashboard analytics</li> <li>SLA management and ticket filtering</li> <li>RESTful API support for integrations</li> </ul> <p><strong>Best For</strong></p> <ul> <li>Enterprise support teams</li> <li>Multi-department ticket management</li> <li>Organizations requiring analytics and compliance</li> </ul> <p><strong>osTicket 1.18.2 on AlmaLinux 9</strong></p> <p> A Red Hat-compatible osTicket AMI powered by AlmaLinux 9 and bundled with enterprise-grade system tooling. </p> <p><strong>Key Features</strong></p> <ul> <li>MariaDB 10.5, PHP 8.2, and Apache web server</li> <li>Cockpit UI for server management and firewalld for enhanced security</li> <li>CentOS and RHEL-compatible operating environment</li> </ul> <p><strong>Best For</strong></p> <ul> <li>Organizations using Red Hat ecosystems</li> <li>Teams requiring advanced system-level control</li> <li>Production Linux workloads</li> </ul> <p><strong>Key Business Advantages</strong></p> <ul> <li><strong>Centralized issue management</strong> - all support requests in one system</li> <li><strong>Workflow automation</strong> - auto-routing, escalations, and notifications</li> <li><strong>Customizable and extensible</strong> - custom fields, views, and integrations</li> <li><strong>Knowledge base</strong> - reduce ticket volume with self-service articles</li> </ul> <p><strong>AWS-Optimized Architecture</strong></p> <ul> <li>Optimized for EC2 performance and scalability</li> <li>Supports vertical and horizontal scaling</li> <li>Secure-by-default configurations aligned with AWS best practices</li> <li>Suitable for startups, SMBs, and enterprise workloads</li> </ul> <p><strong>Pre-Configured Stack Details</strong></p> <ul> <li>Apache 2 web server</li> <li>PHP optimized for osTicket</li> <li>MySQL / MariaDB database backend</li> <li>phpMyAdmin for database administration</li> <li>Ticket locking to prevent duplicate responses</li> <li>Custom fields and ticket views for efficient triage</li> </ul> <p><strong>Common Use Cases</strong></p> <ul> <li>IT service desk (ITSM)</li> <li>Customer support and helpdesk operations</li> <li>Managed service providers (MSPs)</li> <li>SaaS support platforms</li> <li>Internal enterprise support systems</li> </ul> <p><strong>Why ATH Infosystems</strong></p> <p> ATH Infosystems specializes in cloud-ready, DevOps-driven, open-source enterprise solutions. Our AWS Marketplace products are designed to help organizations deploy faster, scale reliably, and reduce operational overhead without compromising security or performance. </p> <p><strong>Ready to Launch Your Helpdesk</strong></p> <p> Deploy osTicket on AWS EC2 in minutes using ATH Infosystems pre-configured AMIs and start managing support tickets immediately. </p> <p> <strong>Support Contact:</strong> <a href="mailto:support@athinfosys.com">support@athinfosys.com</a> </p>

Highlighted by the publisher on AWS Marketplace.

Pre-configured osTicket AMI on AWS EC2 for fast and easy deployment.

Open-source helpdesk and ticketing system for customer and IT support.

Web-based agent and admin interface with email ticket integration.

As stated by the publisher on AWS Marketplace.

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