GenAI Support Chat Enablement Service
TISI Inc. · Operations & Productivity
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
<p><b>Overview</b><br>
This service provides implementation and enablement support to rapidly deploy a <b>GenAI Support Chat</b> environment using Amazon Quick (or Amazon Q Business), delivering it to customers in a <b>ready-to-use state</b> within a short timeframe. Designed for enterprise use, this service enables organizations to quickly start leveraging generative AI for internal knowledge access, support operations, and productivity enhancement.</p>
Show the rest of the publisher’s description (36 more lines)
<p><b>What the Service Delivers</b><br>
TISI performs the full initial setup of the Amazon Quick (or Amazon Q Business) environment and configures all required AWS resources, including <b>AWS IAM Identity Center</b>. Once implemented, users can immediately begin utilizing core functionalities such as chat-based interactions, knowledge search, and application creation through a user-friendly <b>web-based interface</b>.</p>
<p><b>Key Deliverables</b></p>
<ul>
<li><b>AWS Environment:</b> A fully configured cloud environment where the GenAI support chat is operational and ready for use</li>
<li><b>Web UI Access:</b> Secure access to the Amazon Quick (or Amazon Q Business) web interface for end users</li>
<li><b>Pre-configured AI Setup:</b> Initial AI state enriched with TISI public knowledge to accelerate usability and value realization</li>
<li><b>User Guide:</b> Comprehensive documentation to support onboarding and daily usage</li>
</ul>
<p><b>Implementation Timeline</b><br>
The typical timeline from application to service availability is approximately <b>8 business days</b>:
<ul>
<li>Approximately 5 business days for AWS account provisioning</li>
<li>Approximately 3 business days for environment setup and configuration</li>
</ul>
Following delivery, TISI provides onboarding materials and handles inquiries through a <b>ticket-based Q&A support model</b>, ensuring smooth adoption and initial usage.</p>
<p><b>Key Benefits</b></p>
<ul>
<li><b>Rapid Deployment:</b> Launch a production-ready GenAI environment in a short timeframe</li>
<li><b>Enterprise-Ready Setup:</b> Secure and scalable AWS-based architecture suitable for business use</li>
<li><b>Accelerated AI Adoption:</b> Pre-trained knowledge and ready-to-use environment reduce initial setup effort</li>
<li><b>User-Friendly Experience:</b> Intuitive web interface enables both technical and non-technical users to interact with AI</li>
</ul>
<p><b>Scope of Service</b><br>
This service is strictly limited to <b>initial implementation and configuration</b>. The following activities are <b>not included</b>:</p>
<ul>
<li>Post-deployment configuration changes or optimization</li>
<li>Impact analysis or system modification support after go-live</li>
<li>Execution of change requests on behalf of the customer</li>
<li>Ongoing operational support or system maintenance</li>
<li>Any guarantee regarding the behavior, output quality, or accuracy of responses generated by Amazon Quick (or Amazon Q Business)</li>
</ul>
<p><b>Important Notes</b><br>
The behavior and output of generative AI are dependent on underlying models and data sources. As such, TISI does not guarantee the accuracy, completeness, or reliability of generated responses. Additionally, due to ongoing updates from AWS services, the actual user interface or functionality may differ from documentation at the time of delivery.</p>
<p><b>Contact & Engagement</b><br>
This service is provided on a <b>custom pricing basis</b> depending on customer requirements, scope, and environment. Please contact us for a detailed proposal and quotation tailored to your needs.</p>
Highlights
Highlighted by the publisher on AWS Marketplace.
Go-live in ~8 business days: initial configuration of Amazon Quick(or Q Business) and required AWS resources including IAM Identity Center, delivered ready to use.
Complete deliverables: Web UI access, an initial AI state trained on TISI public knowledge, and a comprehensive user guide.
Post-handover support: documentation plus ticket-based Q&A (configuration change implementation and answer-accuracy guarantees are out of scope).
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