Swzt Ticket System
Shenzhen Wentai Info-Tech Co., Ltd. · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Ticket System is a self hosted helpdesk and support ticket management platform that deploys directly onto your own AWS EC2 instance, giving your team full control over your data with no SaaS fees, no third party hosting, and no vendor lockin. A built in web installer walks you through the entire setup in minutes: database connection, schema creation, admin account, and branding, all through a browser, no command line required. Once live, all configuration including SMTP email, Telegram notifications, Lark integration, and Google OAuth is managed through an in app System Configuration panel. Built for IT support teams and managed service providers, Ticket System covers the full ticket lifecycle from creation through resolution. Support agents acknowledge, forward, and update tickets while administrators track team performance with built in daily and monthly reporting, user performance scorecards, and ticket trend analytics. The integrated Knowledge Base lets teams capture resolved cases as searchable articles, reducing repeat work and enabling faster first response times. Additional features include file attachments, PDF export, severity and escalation filtering, company and sales contact management, and role based access control. Ticket System is an AMI based product that runs on Amazon EC2 (Ubuntu 22.04 LTS) with a preinstalled stack of Nginx, MySQL 8, and PHP 8. It uses an IAM Instance Role for AWS service access. No hardcoded credentials needed.
Highlights
Highlighted by the publisher on AWS Marketplace.
Full data ownership, zero SaaS fees. TicketSystem deploys as an AMI on your own AWS EC2 instance. Your helpdesk data stays in your own MySQL database, in your own AWS account with no subscriptions, no third party hosting.
Complete help desk out of the box. Manage the full support ticket lifecycle with role based access, team performance reporting, knowledge base, file attachments, PDF export, and integrations with Telegram, Lark, and email configured through a browserbased admin panel.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
This product is offered free of charge. There are no subscription fees, licensing fees, or software charges associated with Ticket System. As a result, no refunds are applicable for the software itself.
Sources
Linked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.