Evidence tier Source Confirmed · 3 captures on record
What the publisher says
As described on AWS Marketplace.
Aspen Assist is an extension of your team that puts certified Amazon Connect experts at your fingertips. One subscription covers everything: hands-on support, optimization, IVR updates, new feature integrations, and strategic evolution for your contact center.
Our CX experts proactively monitor your system and recommend monthly innovations based on real call patterns and industry trends. Seeing long hold times? We'll implement queued callbacks. Need better visibility? We'll roll out custom dashboards.
Show the rest of the publisher’s description (1 more line)
No more statements of work. No surprise invoices. Just predictable monthly billing for complete peace of mind. Whether you deployed your contact center with Aspen or someone else, we'll keep it running smoothly, efficiently, and always one step ahead of what your customers expect.
Highlights
Highlighted by the publisher on AWS Marketplace.
Specialized Amazon Connect Expertise - Access certified Connect professionals for hands-on assistance, optimization, and enablement.
Continuous Innovation - Choose from monthly enhancement options: queued callbacks, SMS messaging, QuickSight dashboards, and more.
Proactive Optimization - Monthly business reviews ensure performance improvements, cost optimization, and strategic alignment.
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Sources
Linked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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