TrustReach – Agentic AI Outbound Campaign Automation on AWS
Persistent Systems · Marketing & Sales
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
**Accelerate Revenue, Retention, and Customer Engagement with Agentic AI**
TrustReach is an AI-powered outbound campaign automation platform designed to help organizations modernize customer engagement, collections, retention, renewals, and revenue generation through intelligent automation on AWS.
Show the rest of the publisher’s description (49 more lines)
Built on Amazon Connect Outbound Campaigns, Amazon Bedrock, Amazon Lex, Amazon Nova Sonic, and enterprise CRM integrations, TrustReach enables organizations to automate outbound engagement journeys while improving customer experience, operational efficiency, and regulatory compliance.
Organizations running large-scale outbound operations often face challenges associated with manual campaign execution, fragmented customer data, inconsistent engagement strategies, compliance risks, and poor campaign performance. TrustReach addresses these challenges through intelligent AI-driven orchestration, Customer 360 insights, predictive scoring models, automated compliance controls, and real-time optimization.
**Key Capabilities**
- Agentic AI Outbound Campaign Orchestration
- AI-Powered Customer 360 Intelligence
- Intelligent Customer Prioritization and Targeting
- Predictive Propensity and Best-Time-to-Contact Scoring
- Collections and Recovery Automation
- Sales, Cross-Sell, and Upsell Campaign Management
- Retention and Renewal Programs
- Omnichannel Engagement Across Voice, SMS, Email, and WhatsApp
- CRM, Payment Gateway, and ITSM Integration
- Compliance Monitoring and Governance Automation
**Business Benefits**
- Reduce manual effort across campaign lifecycle activities
- Increase contact and conversion rates through AI-driven optimization
- Improve customer engagement and response effectiveness
- Accelerate revenue generation and collections recovery
- Improve campaign visibility and operational efficiency
- Strengthen compliance and governance controls
- Enable scalable customer engagement across multiple business units
**Typical Use Cases**
- BFSI Collections and Recovery Campaigns
- Lending and EMI Reminder Programs
- Insurance Renewal and Retention Campaigns
- Healthcare Appointment Adherence and Member Outreach
- Telecom Retention and Upgrade Programs
- Retail Upsell, Cross-Sell, and Win-Back Campaigns
- Customer Feedback and NPS Programs
- Revenue Acceleration and Customer Engagement Initiatives
**AWS Services**
- Amazon Connect Outbound Campaigns
- Amazon Bedrock
- Amazon Lex
- Amazon Nova Sonic
- Amazon CloudWatch
- Amazon S3
- AWS Lambda
- Amazon DynamoDB
- Amazon API Gateway
**Why Persistent Systems**
Persistent Systems is an AWS Premier Tier Services Partner with deep expertise in AI, customer experience modernization, contact center transformation, and cloud engineering. TrustReach combines Agentic AI, Amazon Connect, Customer 360 intelligence, and AI-powered engagement frameworks to help organizations transform outbound operations into intelligent, compliant, and measurable growth engines.
**Key Differentiators**
- Agentic AI powered outbound campaign automation
- Customer 360 intelligence and predictive scoring
- Omnichannel customer engagement orchestration
- Compliance-first campaign governance
- Amazon Connect Outbound Campaign expertise
- AI-driven revenue acceleration and retention programs
Highlights
Highlighted by the publisher on AWS Marketplace.
Agentic AI-powered outbound engagement leveraging Amazon Connect Outbound Campaigns and Amazon Bedrock for sales, collections, retention, and customer outreach.
AI-driven customer scoring, Customer 360 intelligence, and personalized engagement improve contact rates and campaign effectiveness.
Compliance-first architecture with automated consent management, DNC controls, audit trails, and governance-ready AI workflows.
Agent build and provenance
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