Convogent AI: Voice & Chatbot Design & Implementation Service - AWS- IN
Aivar Innovations Private Limited · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 3 captures on record
What the publisher says
As described on AWS Marketplace.
Convogent AI implementation service enables enterprises to automate customer engagement through AI-powered voice and chatbots deployed on your AWS infrastructure.
Based on your current workflows, we design tailored architecture and deliver a production-ready solution, configured to your use cases, integrated with your systems, and handed over with full documentation and team training.
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**What We Implement**
- AI voice bots powered by Amazon Bedrock, and other AWS services for inbound and outbound voice workflows across 100+ languages
- Conversational chatbot integrated with your CRM, knowledge bases, billing systems, and customer data services for automated self-service resolution
- Conversational intelligence layer for sentiment analysis, compliance monitoring, and interaction analytics
**Engagement Phases**
- Discovery: We assess your workflows, volumes, and integration landscape to define use cases and success criteria
- Design: We design blueprint covering bot design, conversation flows, persona configuration, and integration mapping
- Build and Configure: We configure bots, multilingual personas, escalation logic, and all system integrations against your defined requirements
- Pilot and Validate: Live testing with real interactions; you receive transcripts, analytics reports, and a performance review before go-live
- Deploy and Hand Over: Production deployment in your AWS account with complete documentation, admin training, and support transition
**Key Deliverables**
- Fully deployed AI voice and chatbots configured for your defined use cases
- Secure integrations with your enterprise systems including CRM, knowledge bases, billing, and scheduling
- Analytics dashboards and conversational intelligence reporting
- Complete solution documentation, architecture diagrams, and operational runbooks
- Administrator training and knowledge transfer sessions
- Post-deployment warranty support
**Supported Use Cases**
Following are some of the use cases that can be implemented
- Appointment scheduling, confirmation, and reminder outreach
- Customer support inquiry handling and self-service resolution
- Collections, payment reminders, and billing clarification
- Outbound engagement and lead qualification campaigns
- Account inquiries, subscription changes, and order management
- Intelligent escalation to human agents with full conversation context handoff
Highlights
Highlighted by the publisher on AWS Marketplace.
We design, build, and hand over production ready AI voice and chatbots on your AWS Infrastructure, fully integrated with your systems.
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
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1 linkLinked repositories
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