Calabrio ONE is an intelligent workforce optimization suite for Amazon Connect that makes it easy to build a robust, omnichannel cloud contact center. Calabrio's analytics, WFM and QM suite helps you schedule agents, monitor performance and improve customer experience.
Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.
Vendor Provenance
Who actually operates this agent.
2.6 / 10
Data element
Answer
Provenance
Source
Legal entity
Calabrio
Publisher name on the listing; the matched company record gives no legal name
No headquarters on the listing or an outside record
Low
No source on record
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
1994
From the vendor's website
High
Vendor website company data (calabrio.com), fetched 2026-08-31
Revenue
Not disclosed
Low
No source on record
About
Calabrio ONE is an intelligent workforce optimization suite for Amazon Connect that makes it easy to build a robust, omnichannel cloud contact center....
Calabrio ONE's integration with Amazon Connect makes it easier than ever for any organization to quickly build a robust, intelligent, modern contact center in the cloud.
With capabilities such as quality management, workforce management and multichannel analytics - Calabrio ONE helps contact center leaders more efficiently and effectively schedule agents, monitor performance and identify opportunities to improve the customer experience.
Calabrio ONE uses AI-driven analytics to uncover performance trends, customer behavior and sentiment, and derive compelling insights from the contact center. Organizations choose Calabrio for its ability to understand customer needs and the overall experience it provides, from implementation to ongoing support.
Show the rest of the publisher’s description (3 more lines)
Deployed together, Amazon Connect and Calabrio ONE give businesses a complete Contact Center as a Service (CcaaS) toolset.
To learn more about how Calabrio's analytics-fueled customer experience intelligence suite can help you elevate performance and improve the customer experience in your contact center, watch a demo of Calabrio ONE (https://www.calabrio.com/resource-center/demo-center/).
To learn more, or for complex orders of greater than 100 seats, please contact amazonmarketplace@calabrio.com.
Plans and pricing
12 plans listed
Quality Management Bursting - Per User Per Month Over Contract$51.25 Units
Workforce Management Bursting - Per User Per Month Over Contract$48.75 Units
Calabrio Analytics Bursting - Per User Per Month Over Contract$86.25 Units
Storage - Real-time storage (GB / Month)$0.03 Units
Calabrio ONE Suite Bursting - Per User Per Month Over Contract$156.25 Units
Usage as defined by contract$0.01 Units
Analytics Enterprise 400 Upgrade - Non-Committed User Fees$0 Units
Insights Author Non-committed User Fees$0 Units
Overage charges for Trending Topics & Auto QM interactions$0 Units
Insights Data Export Service - Burst Fee$0 Units
Calabrio ONE Enterprise 200 - Non-Committed User Fees$0 Units
Analytics Enterprise to Enterprise Plus Upgrade Burst$0 Units
Linked repositories
Unknown
Unknown means this listing does not publish a repository. It is not a statement that the code is closed.
Company recordVendor website company data, matched on calabrio.com
Reading the score
Disclosure · how many sources corroborate it
NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.
Evidence · what kind of evidence backs it
NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.
The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.
Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.
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