Capgemini (FS) ConnectIQ: GenAI powered Voice Analytics and Assistance
Capgemini America, Inc. · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Connect IQ is an agent based assistance service designed to address common challenges faced by businesses in understanding customer sentiment, identifying recurring issues, and improving agent performance. By utilizing cutting-edge AWS services like Bedrock agents, inbuilt LLMs and natural language processing (NLP) techniques, Connect IQ provides real-time insights into customer interactions across various touchpoints, enabling businesses to proactively address concerns and enhance customer satisfaction.
The combination agents help businesses understand customer emotions, providing a deeper understanding of their experiences and expectations. By identifying recurring issues, Connect IQ helps businesses streamline operations and resolve customer pain points more effectively, reducing the time and effort needed for problem resolution.
Show the rest of the publisher’s description (2 more lines)
Moreover, Connect IQ offers performance optimization tools for agents(humnan), providing personalized coaching (agents) and feedback based on real-time analysis of customer interactions. This helps agents improve their communication and problem-solving skills, resulting in higher productivity and better customer service.
With its ability to generate actionable insights in real time, Connect IQ empowers businesses to make data-driven decisions that improve both operational efficiency and customer experience. It is an invaluable tool for any organization looking to stay ahead of customer expectations, optimize workflows, and enhance service delivery.
Highlights
Highlighted by the publisher on AWS Marketplace.
50% improve in customer experince due to better understanding of customer sentiment.
Enhanced agent performance by 30% with availability of agent assistance
Real-time insights to help taking apt responses & facilitate faster customer journey
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Sources
Linked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.