Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Yaqeen GenAI QA Monitor is a cloud-native, AI-driven call center quality assurance solution powered by Amazon Bedrock, now enhanced to support Agentic AI workflows. It automates 100% of call reviews, transforming traditional manual QA into an intelligent, scalable system. With advanced capabilities including compliance scoring, sentiment analysis, multi-step conversation evaluation, and intelligent coaching, the platform significantly improves operational efficiency and decision-making across both human and AI-driven interactions.
Built to support regulatory standards such as FDCPA, PCI, and HIPAA, Yaqeen GenAI QA Monitor ensures full compliance while adapting easily to the unique needs of your business. It now also supports the evaluation of autonomous agents, providing oversight for agent-based systems powered by frameworks like LangChain, Bedrock Agents, and other orchestration tools. This makes it ideal for organizations implementing LLM-powered assistants, customer-facing agents, or internal automation copilots.
Show the rest of the publisher’s description (2 more lines)
By eliminating manual call evaluations, the platform enables your team to focus on strategic, high-value activities. It provides deep insights into agent performance, empathy, tone, compliance, and now agentic behavior and decision flow, allowing for highly targeted coaching and optimization. Seamless integration with CRM, CTI, and ticketing platforms ensures simple deployment, while secure transcript storage via Amazon S3 maintains privacy and data protection standards.
Scalable to support millions of interactions per month, Yaqeen GenAI QA Monitor is purpose-built for high-volume environments across industries such as finance, healthcare, collections, and customer service. It reduces operational costs, delivers 100% coverage, lowers compliance risk, and now brings actionable insights into AI-driven workflows making it a future-proof solution that improves both agent performance and autonomous system reliability at scale.
Highlights
Highlighted by the publisher on AWS Marketplace.
Fully automated call center quality assurance powered by Amazon Bedrock.
Scalable solution with 100% call coverage and customizable compliance scoring
Advanced sentiment analysis and intelligent coaching to improve agent performance.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
We offer pro-rata refunds for verified technical issues on our end causing unusable API responses. Requests must be made within 15 days of billing. No refunds for misuse, customer misconfiguration, or usage beyond contracted terms. Contact: support@yaqeentech.com or 1-800-988-8757. Valid claims are processed within 5 business days as a credit to your AWS account.
Sources
Linked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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