HCLTech X: The Roadmap to Unified, AI-Powered Customer Experience
HCLTech · Marketing & Sales
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
**HCLTech X** is the ultimate engagement platform designed to deliver world-class experiences by placing customers at the heart of digital transformation. This unified AI-powered "ONE Platform" connects all touchpoints to help you publish content easily, engage personally, and convert interactions into growth. AWS-enabled, cloud-native and flexible, it integrates with existing tech to build cost-effective industry solutions and deliver world-class digital experiences.
**Key Benefits:**
Show the rest of the publisher’s description (7 more lines)
- One Unified Service for driving immersive in-store experience, CDP powered Personalized engagement, Unified commerce, customer retention & loyalty.
- Ready-to-deploy engagement features ensures faster time to market, revenue growth, lower interaction costs, with reduced TCO and optimized resource efficiency.
- Flexible Pay-as-you-go commercial model to ensure clients pay only for the features/ services consumed.
- Composable and Headless architecture to integrate with best-of-breed solutions flexibly.
- Secure and scalable platform with robust built-in security to protect sensitive customer data.
**AWS Services used:**
Amazon VPC, WAF, Route53, Amazon Elastic Load Balancing, CloudFront, Rekognition, Amazon EC2, Elastic Kubernetes Service, Relational Database Service – PostgreSQL & MySQL, MongoDB Atlas on AWS, AWS Backup, Secrets Manager, Key Management Service, OpenSearch Service, ElastiCache (Redis), S3, EC2 Container Registry (ECR), SNS, CloudWatch, CloudTrail, AWS Certificate Manager, AWS Security Hub.
Highlights
Highlighted by the publisher on AWS Marketplace.
HCLTech X is a AI-powered engagement platform placing customers at the heart of digital transformation. This "ONE Platform" integrates content, commerce, and CDP-powered engagement across all touchpoints. Featuring a composable, headless architecture and ready-to-deploy tools, it ensures faster time-to-market, lower TCO, and robust security. With a flexible pay-as-you-go model, it empowers businesses to drive loyalty and growth through cost-effective, world-class digital experiences
HCLTech X on AWS is a cloud-agnostic, microservices-based digital experience platform designed for scalability, resilience, and enterprise-grade security. When deployed on AWS, the architecture leverages Amazon EKS for container orchestration, enabling elastic scaling, workload isolation, and high availability across Availability Zones and regions. Edge services such as Route 53, CloudFront, AWS WAF, and Elastic Load Balancing ensure secure, globally distributed content delivery
The platform integrates managed AWS data services (RDS, MongoDB Atlas, OpenSearch, ElastiCache) for structured, unstructured, and search workloads. Security and governance are embedded via AWS KMS, Secrets Manager, and Security Hub. Using ECR-based CI/CD pipelines, it ensures rapid, stable innovation. Its composable architecture connects seamlessly with SaaS, AI, and analytics, making it ideal for large-scale, omnichannel digital transformation
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-07-01
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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