Persistent Systems – Amazon Connect Customer Professional Services
Persistent Systems · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
**Transform Customer Experiences with Amazon Connect and Persistent Systems**
Persistent Systems, an AWS Premier Tier Services Partner, helps organizations modernize and optimize customer engagement through end-to-end Amazon Connect Professional Services. From strategy and migration to AI-powered innovation and 24x7 managed operations, we enable enterprises to build intelligent, scalable, secure, and cloud-native contact center solutions that deliver exceptional customer experiences.
Show the rest of the publisher’s description (33 more lines)
Leveraging deep AWS expertise, proven accelerators, and industry-specific frameworks, Persistent accelerates contact center transformation across BFSI, Healthcare, Life Sciences, Pharma, Utilities, Retail, and Media industries.
**Service Portfolio**
- **Assessment & Advisory**
Build a clear roadmap for your contact center transformation.
- Contact center maturity and readiness assessment
- Amazon Connect adoption strategy and roadmap
- TCO/ROI analysis and business case development
- Security, compliance, and architecture evaluation
- **Migration & Implementation**
Accelerate migration from legacy contact center platforms.
- Migration from Genesys, Avaya, Cisco, NICE, Five9, and other platforms
- IVR modernization and contact flow redesign
- Omni-channel enablement (Voice, Chat, Email, SMS)
- CRM and ITSM integrations (Salesforce, ServiceNow, Microsoft Dynamics)
- Accelerated delivery using Persistent's proprietary Starfish Migration Accelerator
- **AI & Intelligent Automation**
Unlock the power of Generative AI for customer engagement.
- Conversational AI using Amazon Lex and Novasonic
- Amazon Q in Connect and real-time agent assist
- Contact Lens analytics, sentiment analysis, and quality insights
- Real-time transcription and voice-to-voice translation
- AI-powered routing and personalized customer journeys
- **Managed Services (24x7)**
Ensure continuous optimization and operational excellence.
- SLA-backed L1–L3 support services
- Continuous IVR and routing optimization
- Proactive monitoring, governance, and reporting
- Release management and ongoing enhancements
- AWS-certified CX and cloud specialists available 24x7
- **Training & Enablement**
Drive user adoption and operational success.
- Administrator and supervisor training
- Agent onboarding and knowledge transfer
Highlights
Highlighted by the publisher on AWS Marketplace.
Accelerated Amazon Connect migration powered by Persistent's proprietary Starfish automation tool.
AI-first customer experience transformation using Amazon Lex, Amazon Q in Connect, Novasonic and Contact Lens.
End-to-end lifecycle coverage including advisory, migration, modernization and 24x7 managed services.
Agent build and provenance
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