Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Pylon is the AI-native support platform built for B2B teams. With AI agents and assistants that turn every customer conversation into actionable insights on account health, churn risks, and growth, we bring together everything you need to deliver proactive customer support at scale.
Key capabilities:
Show the rest of the publisher’s description (7 more lines)
AI agents & assistants that automatically resolve issues, categorize tickets, measure account health, spot churn risks, and capture feature requests
Omnichannel support across Slack Connect, Microsoft Teams, WhatsApp, Discord, Telegram, email, phone, SMS, in-app chat, and ticket forms
Shared views for support teams, customer success teams, and customers to track active issues and conversations
Native integrations with your CRM, call recorders, and product ticketing platforms to connect all your customer data to support workflows
AI triggers to automate workflows including SLA tracking, issue routing, and ticket triage.
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For custom pricing, EULA, or a private contract, contact partner@usepylon.com. To learn more or connect with our partnerships team: https://meet.usepylon.com/meet/colby/partnerships-intro
Highlights
Highlighted by the publisher on AWS Marketplace.
Native omnichannel support across Slack Connect, Microsoft Teams, WhatsAppDiscord, eEmail, phone, SMS, in-app chat, and more.
AI agents & assistants that automatically resolve issues, measure account health, spot churn risks, and capture feature requests.
SOC 2 Type II, GDPR, ISO 27001, and HIPAA compliant. Enterprise-grade security trusted by the fastest-growing B2B companies.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
All fees are non-refundable and non-cancellable except as required by law.
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.