Freshservice Implementation Package - ENT
Zen CX Consulting Services LLC · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
This implementation package will include the following setup:
- Ticket Management
- Incident Management
- Service Catalog (from Growth Up to 80 items)
- Approval Workflows (from Growth)
- Field Customization, SLA
- Business Hours,
- Agents | Groups | Requesters
- Ticket Automations - Up to 30
- Support and Self-Service Channels like Email, Basic Portal Branding (logo, colors)
- Service Bot (MS Teams / Slack)
- Knowledge Base Structure
- Asset and Project Management
- Asset Management
- Normalization
- Automatic Discovery
- CMDB
- Software License Management, Asset Lifecycle
- Workspaces - Up to 3
Highlights
Highlighted by the publisher on AWS Marketplace.
Customer will be able to go Live with a deep configuration and training services from zen.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Sources
Linked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.