Front: AI-Powered Customer Operations Platform

### How Front Is Different

Unlike traditional helpdesk tools that abstract conversations into numbered tickets, Front keeps the full context of every customer interaction visible to your entire team. This accountability model means no dropped handoffs, no duplicated replies, and no lost context when requests span multiple departments. Your team works from shared inboxes that feel as natural as email but with the power of enterprise automation.

### Key Capabilities

• **Omnichannel Support:** Manage email, live chat, SMS, social media, and voice in a single unified workspace
• **Ticketing System:** Organize and track customer requests with flexible workflows that adapt to your process
• **Knowledge Base:** Empower customers with self-service answers and reduce repetitive inquiries
• **Live Chat:** Engage website visitors in real time with instant, personalized responses
• **160+ Integrations:** Connect with Salesforce, Slack, Jira, HubSpot, Shopify, and other tools your team relies on daily

### AI Features - Front Intelligence

• **Autopilot:** Automatically resolve common inquiries without human intervention, freeing agents for complex issues
• **Copilot:** Provides real-time AI assistance to agents, suggesting responses and surfacing relevant context
• **Smart QA:** Automated ticket review and feedback to maintain quality standards across your team
• **Smart CSAT:** AI-inferred customer satisfaction insights without survey fatigue
• **Intelligent Routing:** Automatically direct messages to the right team member based on content, priority, and expertise

### Use Case: Multi-Team Operations

Consider an insurance company handling multi-party claims across email and chat. Traditional tools force agents to escalate via internal tickets, losing context at every handoff. With Front, the claims team, underwriting, and customer success all see the same conversation thread. AI routes time-sensitive inquiries to specialized agents, Copilot surfaces policy details from integrated systems, and Smart QA ensures compliance with response standards - all without leaving the platform.

### Who Front Is For

Front is ideal for customer support leaders at mid-market and enterprise organizations managing multi-channel communication across teams. Operations teams, account management groups, and customer success departments benefit most when complex requests require cross-functional collaboration.

### Getting Started

Front offers multiple plan tiers to match your team's needs. Deployment is straightforward - connect your communication channels, configure routing rules, provision users, and integrate your existing tools. Most teams are operational within days, not weeks. To explore which plan fits your organization, request a demo or contact our team.

### Prerequisites and Scope

• Supported channels: Email, live chat, SMS, social media, and voice
• Browser-based platform accessible from any modern web browser
• Mobile apps available for iOS and Android
• API access available for custom integrations
• Front is a customer communication platform - it complements but does not replace full CRM systems

**Ready to transform your customer service?** Request a demo to see Front in action and explore how it fits your team's workflow.