Digital Concierge: GenAI Assistant for Web, Mobile, and Contact Center
Dedicatted · Marketing & Sales
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
#### Service Overview
Dedicatted Digital Concierge is an interactive virtual assistant built end-to-end on AWS. The solution combines Amazon Bedrock, Amazon Nova, and Agents for Bedrock to provide fast, accurate, and secure self-service for customers and employees across industries. By integrating with your systems and data, the concierge delivers engaging, human-like interactions that reduce wait times, deflect repetitive tickets, and free teams to focus on high-value work.
Show the rest of the publisher’s description (32 more lines)
The engagement includes use-case design, data and integration setup, security and guardrails, and deployment to your preferred channels. The solution integrates with systems such as ServiceNow, Salesforce, SAP, or custom REST and event sources through API Gateway, Lambda, and Step Functions. Everything runs in your AWS account to meet compliance, cost, and scalability needs.
##### HOW IT WORKS
###### Front end - Channels and experience
- Web and mobile widget, kiosk, or 3D/2D avatar optional
- Real-time voice via Amazon Connect and Amazon Lex
- Multilingual text and speech, secure SSO, and analytics overlays
###### Core brain - LLMs and orchestration
- Reasoning and high-fidelity responses with Amazon Nova on Amazon Bedrock
- Retrieval Augmented Generation using Bedrock Knowledge Bases with embeddings stored in Amazon OpenSearch Serverless
- Tool use and workflow automation via Agents for Bedrock and AWS Step Functions
- Safety, PII redaction, and response policies with Bedrock guardrails
###### Back end - Data and integrations
- Private data access from Amazon S3, DynamoDB, and relational sources
- System integrations through Amazon API Gateway, AWS Lambda, EventBridge, and AppFlow
- Observability with CloudWatch and distributed tracing; insights dashboards in Amazon QuickSight
- Network controls with VPC, PrivateLink, AWS WAF, and encryption using AWS KMS
##### WHAT YOU GET
- Cost savings: 30–45% reduction in Tier-1 support load within 3 months through ticket deflection and self-service
- Quicker responses: 40–60% faster time to answer with multi-turn reasoning and tool execution
- Enhanced agility: Update knowledge and skills in hours using Knowledge Bases and serverless integrations
- Measurable outcomes: KPI pack for containment rate, CSAT, AHT, and ROI
##### BENEFITS
- 24/7 availability: Always-on support for information, scheduling, status, and transactions
- Human-like interaction: Natural conversations, tool-aware reasoning, and optional voice or avatar experiences
- Scalability and efficiency: Handles thousands of concurrent sessions without quality loss
- Enterprise-grade security: Runs in your account with private networking, encryption, and full auditability
##### Use cases
- 24/7 customer support and knowledge search
- Product and services education with guided flows
- Navigation and wayfinding for venues or campuses
- Employee and customer onboarding, policy and procedure Q&A
- Order status, returns, claims, or appointment scheduling via API calls
Highlights
Highlighted by the publisher on AWS Marketplace.
100% AWS-native stack with Amazon Bedrock, Amazon Nova, Agents for Bedrock, and secure RAG using Knowledge Bases
Enterprise integrations and guardrails: SSO, private VPC access, audit logs, PII controls, and safe-response policies
Fast time to value: prioritized use cases, secure data hookup, and a pilot live on one channel with clear KPIs
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Linked repositories
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