Customer-Led Conversational Assistant
PolyAI · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
PolyAI is an AWS ISV-Accelerate partner, part of the APN Global Startup program and an official technology partner for Amazon Connect.
Past attempts at voice automation have forced callers to guess keywords and repeat themselves over and over in an attempt to be understood. PolyAI specializes in customer-led conversational assistants that allow callers to speak naturally, interrupt, ask questions and dive in and out of different topics. This means more accurate resolution of customer service issues, higher levels of caller engagement and satisfaction, and deeper operational insights for continuous improvement.
Show the rest of the publisher’s description (3 more lines)
Born from the University of Cambridge, PolyAI is powered by the best spoken language technology on the market built specifically to understand people regardless of factors such as accents, dialects and background noise. Unlike most general purpose conversational platforms, our proprietary Large Language Model - ConveRT - has been trained specifically for customer service applications, enabling the deployment of production-grade, customized conversational assistants in just 6 weeks.
We help accelerate customer service transformation with a unique developer and dialogue design support model. As standard, our team of dialogue systems scientists, machine learning developers and linguists work with our clients and partners to manage, maintain and continuously improve each conversational assistant.
To learn more about our capabilities, pricing options and private offers please email: awsmarketplace@poly.ai
Highlights
Highlighted by the publisher on AWS Marketplace.
Voice AI agents that speak to people as people speak to each other, in any language, accent or dialect
Market-leading Natural Language Understanding model, developed in-house and pre-trained specifically for customer service applications
Powered by the best Spoken Language Understanding technology on the market to enhance speech recognition and accurately capture information in conversation
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
1 listed- Units
Refund terms
As stated by the publisher on AWS Marketplace.
no refunds
Sources
Publisher resources
4 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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