Amdocs Industry Verticals AI Factory

**Problems solved:** Slow time to value, fragmented experimentation, rising model costs, governance amd safety concerns, and integration complexity.

**What’s included**:

• **Use case accelerators** by vertical (ready reference architectures, prompts, agent skills, evaluation datasets, and KPI templates).
• **Governed AI runtime** (observability, safety policies, prompt and version control, evaluation, cost and perf telemetry).
• **Integration adapters** for common enterprise systems (ERP, CRM, ticketing, data lakes and warehouse, message buses).
• **Landing zone & FinOps** blueprints for AI cost control and elasticity.
• **Consulting sprints** for discovery, business case, pilot, and scale-out.

**Representative use cases (by vertical):**

**Ports & Logistics:**

• Berth & yard optimization copilots, document intake automation (B and L, manifests), agentic disruption management, safety incident summarization.

**Financial Services – Banking**:

• KYC and AML Document AI: Automated extraction, validation, and risk classification of onboarding documents.
• Agentic Fraud Investigation Assistants: Multi step reasoning to collect transaction evidence, summarize findings, recommend next actions.
• Credit Decision Support: Pre assessment assistants that summarize applications, fetch supporting docs, and highlight risk indicators.
• Regulatory Reporting Copilot: Automated generation of drafts for regulatory filings (Basel, liquidity reports) with traceable sources.

**Financial Services – Insurance: **

• Claims Intake & Triage: Agentic automation of claim submission, evidence validation, and initial liability assessment.
• Underwriting Assistants: Summaries of applicant profiles, risk flags, policy comparison, and recommended coverage terms.

Outage triage copilots, work order summarization, asset inspection notes, customer self serve assistants.

**Retail: **

• Product content generation, returns triage, store operations Q&A, supply exceptions management.

**Public Sector: **

• Case file summarization, citizen service assistants, policy drafting support with strict audit trails.

**Outcomes and KPIs (examples):**

• 20–40% reduction in handling time (AHT) for complex knowledge tasks
• 15–30% OpEx savings via task automation and right first time improvements
• 5–10 point CSAT and NPS uplift through faster, more accurate responses
• 25–50% decrease in AI run cost per task via prompt,model,route optimization
• Governance & risk: 100% policy coverage and auditable lineage for prompts, models, and data

Our consultation and delivery services are directly aligned with AWS Marketplace requirements, as they help customers design and develop their product so it can run on AWS and consume AWS services. This includes:

• Supporting the customer’s SaaS development on AsWS
• Leveraging native AWS services as part of the development and deployment flow
• Ensuring the customer’s solution is fully hosted, governed, and operated on AWS