Call Center Analytics Dashboard for Amazon Connect
GeekFeed Co.,Ltd. · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
### Problems
Are you effectively utilizing the vast amount of data accumulated in your contact center?
Show the rest of the publisher’s description (4 more lines)
### Solutions
In this service, we integrate data output from systems such as Amazon Connect into Amazon Quick and build an analysis dashboard that can be grasped intuitively.
### Expected Effects
By visualizing important KPIs such as response rate, call time, and customer satisfaction in real time, data-driven quick decision making and business improvement become possible. Engineers with AWS expertise support everything from requirement definition to data linkage and dashboard creation, contributing to the advancement of your contact center operations.
Highlights
Highlighted by the publisher on AWS Marketplace.
Rapid grasp of the current situation and issue discovery through real-time data visualization
Construction of a flexible and highly scalable dashboard utilizing Amazon Quick
Fully customized support tailored to your unique KPIs
Agent build and provenance
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Sources
Linked repositories
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