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Lyzr Customer Service Agents Hub - Automate Customer Service with AI

Lyzr Customer Service Agents Hub helps support teams deliver proactive, 24/7 customer care across chat, voice, and email. By automating ticket handling, sentiment analysis, and feedback processing, AI agents reduce response time, improve satisfaction, and scale your support operations efficiently. Now available via pri...

Category
Customer Support
Registry category
Customer ServiceSelf-Service & Knowledge
Vendor
Lyzr AI
Location
Not disclosed
Reviews
Not rated (0 reviews on the listing)
Listed on
AWS Marketplace
Pricing
2 plans listed
Overall Provenance
1.9/10Low
High 7–10Moderate 3–6.9Low 0–2.9

Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.

Vendor Provenance

Who actually operates this agent.

2.1 / 10
Data element
Answer
Provenance
Source
Legal entity
Lyzr AI
Publisher name on the listing; not matched to an outside company record
High
HQ address
Not disclosed
No headquarters on the listing or an outside record
Low
No source on record
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
Not disclosed
Low
No source on record
Revenue
Not disclosed
Low
No source on record
About
Lyzr Customer Service Agents Hub helps support teams deliver proactive, 24/7 customer care across chat, voice, and email. By automating ticket handlin...
Publisher description
High

Build Provenance

What the agent is built on.

1.4 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
SaaS, hosted by the vendor
From the listing
High
Version history
Not disclosed on this listing
Registry saw 2 distinct listing states across 7 captures
Low
No source on record

Reach Provenance

How the agent is distributed and adopted.

4.4 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
AWS Marketplace
Via SaaS
High
Review volume & rating
Not available
No ratings on the listing
Low
No source on record
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Current version first published 2025-06-03
Earliest date among the listing's current delivery options
—
Multi-channel presence
Single-channel
Listed on AWS Marketplace only in the registry
High
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
No install count on any marketplace
—
No source on record
Listing type
SaaS delivery
From the listing
High

Data Provenance

What the vendor discloses about data handling.

1.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Not disclosed
Low
No source on record
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Not disclosed
Low
No source on record
Published documentation
Legal links on the listing: StandardEula
Links on the listing; documents not fetched by the registry
High
StandardEula (opens in a new tab)d7umqicpi7263.cloudfront.net
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record

Compliance Provenance

What standards the vendor meets, and who verified them.

0.0 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
None on record
Low
No source on record
ISO/IEC 27001
None on record
Low
No source on record
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
None on record
Low
No source on record

What the publisher says

Lyzr Customer Service Agents Hub revolutionizes customer support by embedding intelligent AI agents across your entire service stack. These agents automate and enhance every aspect of the customer support journey, from handling incoming queries and routing tickets to analyzing sentiment and collecting feedback, helping your team deliver fast, accurate, and human-like service at scale.

With built-in multi-language and multichannel support, Lyzr agents ensure your customers receive responsive, high-quality support around the clock. Seamlessly integrate with your CRM, ticketing systems, or chatbots, and enable proactive outreach powered by real-time monitoring. Designed for enterprise use, this solution comes with full observability, SLAs, and role-based controls, all available via private offer.

What is Included in the Lyzr Customer Service Agents Hub -

Show the rest of the publisher’s description (18 more lines)
  • 24/7 AI Support Agent Workflow - Always-on agents respond to customer queries across chat, email, and voice channels in real time
  • Proactive Outreach Agent Workflow - Monitor systems and behaviors to trigger timely, automated customer alerts and updates
  • Call Analysis Agent Workflow - Extract call insights, detect sentiment, and identify key customer concerns using voice analysis agents
  • Ticket Triaging Agent Workflow - Automate ticket categorization and smart routing to the right support team
  • Sentiment Monitoring Agent Workflow - Monitor emotional tone across interactions to trigger escalation or recovery actions
  • Customer Feedback Agent Workflow - Automate collection and summarization of post-interaction feedback for CSAT and NPS tracking
  • Knowledge Base Assistant Agent Workflow - Serve real-time help articles and resolutions by matching queries to your KB
  • Chatbot Integration Agent Workflow - Extend and upgrade existing chatbot systems with smart AI routing and logic layers
  • Voice Dialer Agent Workflow - Conduct outbound voice calls and log conversation outcomes directly in your CRM or support system
  • Customer Support Agent Workflow - Manage and resolve Tier-1 queries autonomously across all major customer support platforms

Additional Features -

  • Works across major CRM, ticketing, and chatbot platforms
  • Multilingual and multichannel support
  • Role-based access and agent-level governance
  • Unlimited agent creation and end-user access
  • 24/7 enterprise-grade support with SLAs
  • Private offer availability for flexible pricing and deployment

For custom pricing, EULA, or to request a private contract, contact: AWS-Marketplace@lyzr.ai

Plans and pricing

2 plans listed

Usage per contract$0.01 Units
Enterprise On-Ramp$50,000 Units · P12M

Linked repositories

Unknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed.

Publisher resources

Sources

Reading the score

Disclosure · how many sources corroborate it

NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.

Evidence · what kind of evidence backs it

NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.

The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.

Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.

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