Lyzr Customer Service Agents Hub - Automate Customer Service with AI
Lyzr AI · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Lyzr Customer Service Agents Hub revolutionizes customer support by embedding intelligent AI agents across your entire service stack. These agents automate and enhance every aspect of the customer support journey, from handling incoming queries and routing tickets to analyzing sentiment and collecting feedback, helping your team deliver fast, accurate, and human-like service at scale.
With built-in multi-language and multichannel support, Lyzr agents ensure your customers receive responsive, high-quality support around the clock. Seamlessly integrate with your CRM, ticketing systems, or chatbots, and enable proactive outreach powered by real-time monitoring. Designed for enterprise use, this solution comes with full observability, SLAs, and role-based controls, all available via private offer.
Show the rest of the publisher’s description (19 more lines)
What is Included in the Lyzr Customer Service Agents Hub -
- 24/7 AI Support Agent Workflow - Always-on agents respond to customer queries across chat, email, and voice channels in real time
- Proactive Outreach Agent Workflow - Monitor systems and behaviors to trigger timely, automated customer alerts and updates
- Call Analysis Agent Workflow - Extract call insights, detect sentiment, and identify key customer concerns using voice analysis agents
- Ticket Triaging Agent Workflow - Automate ticket categorization and smart routing to the right support team
- Sentiment Monitoring Agent Workflow - Monitor emotional tone across interactions to trigger escalation or recovery actions
- Customer Feedback Agent Workflow - Automate collection and summarization of post-interaction feedback for CSAT and NPS tracking
- Knowledge Base Assistant Agent Workflow - Serve real-time help articles and resolutions by matching queries to your KB
- Chatbot Integration Agent Workflow - Extend and upgrade existing chatbot systems with smart AI routing and logic layers
- Voice Dialer Agent Workflow - Conduct outbound voice calls and log conversation outcomes directly in your CRM or support system
- Customer Support Agent Workflow - Manage and resolve Tier-1 queries autonomously across all major customer support platforms
Additional Features -
- Works across major CRM, ticketing, and chatbot platforms
- Multilingual and multichannel support
- Role-based access and agent-level governance
- Unlimited agent creation and end-user access
- 24/7 enterprise-grade support with SLAs
- Private offer availability for flexible pricing and deployment
For custom pricing, EULA, or to request a private contract, contact: AWS-Marketplace@lyzr.ai
Highlights
Highlighted by the publisher on AWS Marketplace.
Resolve 80% of Tier-1 Support Automatically - Let AI agents handle repetitive requests, freeing your team for complex cases
Real-Time Sentiment Intelligence - Improve CSAT with agents that detect and respond to tone and emotion in real time
60% Faster Response Times - Route and resolve tickets faster with intelligent triaging and contextual knowledge surfacing
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
2 listed- Units
- Units
Refund terms
As stated by the publisher on AWS Marketplace.
Refer to our Privacy Policy for refund terms https://lyzr.ai/privacy
Sources
Publisher resources
3 linksLinked repositories
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Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.