Zammad Ticketing System
Miri Infotech · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
This is a repackaged open source product wherein additional charges lies for pre-configured product.Zammad provides a modern, intuitive interface and supports multi-channel communication, including email, chat, phone, Twitter, and Facebook.
Running seamlessly on Ubuntu, Zammad enables support teams to handle tickets, automate workflows, and collaborate effectively. It offers features such as:
Show the rest of the publisher’s description (11 more lines)
Ticket Management with customizable workflows and statuses
Multi-Channel Support: Integrates with email, chat, social media, and phone systems
User Roles and Permissions for fine-grained access control
Full-Text Search powered by Elasticsearch
Audit Trails and Logging for compliance and accountability
Knowledge Base Integration to reduce support load
REST API for automation and third-party integration
LDAP/Active Directory Integration for user management
Real-Time Updates with WebSockets
Responsive UI for desktop and mobile use
Zammad supports secure deployment with HTTPS, offers regular updates, and can scale with your organization's needs. It's ideal for use by IT departments, customer service teams, and managed service providers (MSPs).
Highlights
Highlighted by the publisher on AWS Marketplace.
Ticket Management with customizable workflows and statuses
Full-Text Search powered by Elasticsearch
Audit Trails and Logging for compliance and accountability
Agent build and provenance
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Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
No Refund Policy
Sources
Linked repositories
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