Elyxia Support Cloud (ESC) - Your AI Support Team, Ready in Minutes
Elyxia Global Limited · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Most businesses know they need better customer support - but the path to getting there is painful. Enterprise helpdesk platforms charge per agent, bolt AI on as a costly add-on, and run your customer data through shared infrastructure you don't control. Setting one up properly can take weeks.
Elyxia Support Cloud takes a different approach. Subscribe, configure, and your AI-powered helpdesk is live in under 15 minutes - fully branded under your domain, with AI agents trained on your own knowledge base, ready to handle real customer queries from the moment you go live.
Show the rest of the publisher’s description (36 more lines)
--- WHAT YOU GET ---
**Your Own Dedicated Instance**
Every ESC customer gets their own isolated helpdesk server - not a shared multi-tenant environment. Your data stays yours. Your configuration is yours. Your performance is not affected by other customers. This matters especially for regulated industries, APAC data residency requirements, or anyone who simply doesn't want their customer conversations mixed with strangers'.
**AI Agents Included - At Every Tier**
AI is not an add-on here. Every plan comes with AI agents that handle incoming web chat and support tickets automatically, pulling answers from your knowledge base and escalating to your team when needed. Leading platforms (Z-brand, F-brand, I-brand) charge $50+ per agent per month for AI on top of their base price. ESC includes it from $199/month - flat, for your whole team.
**Everything Included - At Every Tier**
Every plan includes, at no extra charge:
- Free SSL - auto-provisioned and auto-renewed on your domain
- Web chat widget - paste one HTML snippet into any website, instantly connecting visitors to your AI support team
- Customer support portal - a branded self-service portal for your clients to submit and track tickets (activated when you add your domain)
- Agent workspace - a full admin site for your human team to review, respond, and collaborate on escalated tickets
- Full chat history - every conversation recorded and searchable for audit, compliance, or AI improvement
**True White-Label - Your Brand, End to End**
Your customers and agents see only your brand. Your domain. Your logo. Your colors. Your AI agent names. We run a full brand sweep on every instance before you ever log in - third-party names and infrastructure menus removed. What remains is a clean workspace that looks and feels like your own product.
**Live in Minutes - Not Weeks**
A fresh ESC helpdesk spins up in approximately 7-10 minutes. Add branding, connect your knowledge base, invite your team - live before the end of your first working hour. No server setup. No technical skills required.
**Upgrade Without Disruption**
Same-tier upgrades take effect instantly. Larger-tier upgrades happen via secure snapshot-restore - your data carries over, your IP and URL stay the same, and your AI agent roster auto-expands automatically.
--- WHO IT'S FOR ---
- Growing SMBs - Professional AI support at a fraction of enterprise cost. One flat monthly fee, no per-seat pricing.
- Digital Agencies - Deploy a branded helpdesk per client in under 10 minutes. Strong margins on managed AI support.
- SaaS Companies - Let AI handle 60-70% of tickets. Scale support without growing headcount.
- APAC, US & EU - Singapore (ap-southeast-1), US East (us-east-1), EU West (eu-west-1). More regions in progress.
--- SCALE AS YOUR GROW ---
- Starter - $199/month: 2 AI agents, 1 domain, 2,000 AI responses/month, knowledge storage 100MB.
- Growth - $399/month: 8 AI agents, 2 domains, 10,000 AI responses/month, knowledge storage 500MB.
- Pro - $799/month: 16 AI agents, 3 domains, 40,000 AI responses/month, knowledge storage 2GB, priority support included.
- Enterprise - Custom pricing via private offer. Contact: support@elyxia.uk
All tiers include free SSL, web chat widget, customer support portal, agent workspace, and full conversation history.
--- FREE 15-DAY TRIAL ---
Try Elyxia Support Cloud free for 15 days - no commitment, no credit card lock-in. Spin up your fully branded AI helpdesk, train it on your knowledge base, and put it through its paces before you decide.
--- KNOWLEDGE BASE - JUST UPLOAD, AI DOES THE REST ---
Turning your documents into a smart, answer-ready knowledge base takes one step: upload. ESC accepts PDF, DOC, DOCX, TXT, CSV, XLS, XLSX and PPTX - drop them in the portal and they are automatically processed, indexed, and made available to your AI agents. No formatting. No tagging. No technical setup.
--- SECURITY & COMPLIANCE ---
Each instance is fully isolated. Customer data is never co-mingled. Nightly backups with 30-day retention. All data in transit encrypted. SSL auto-provisioned per domain. Full conversation history retained for audit and continuous AI improvement.
More details at https://esc.elyxia.uk/data-security
Highlights
Highlighted by the publisher on AWS Marketplace.
AI support team live in under 15 minutes - Each customer gets a dedicated, isolated helpdesk with AI agents pre-trained on their own knowledge base, handling web chat and email tickets automatically from day one. No infrastructure experience needed. No per-agent fees. Fixed monthly pricing from $199/month for your whole team.
True white-label, dedicated instance - your brand, your domain, your data. Unlike shared multi-tenant platforms, every ESC helpdesk runs on its own isolated server. Your customers and agents see only your branding. Third-party names and infrastructure menus are swept out before you ever log in. Ideal for regulated industries and APAC data residency requirements.
AI included at every tier - not a premium add-on. Leading helpdesk platforms charge $50+ per agent per month for AI features. ESC includes AI agents, automatic ticket handling, and knowledge base-powered responses in every plan. Upgrade instantly within your tier or scale to a larger plan - your data, IP, and domain never change.
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
https://www.elyxia.uk/refund-policy/
Sources
Publisher resources
2 linksLinked repositories
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Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.