Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Glia Voice is a complete AI-powered contact center platform built specifically for financial institutions, helping automate 50 percent of calls to deliver faster, more reliable service without adding headcount. Unlike general-purpose call center solutions, Glia Voice is purpose-built for the specific use cases, integrations, and compliance needs of banks and credit unions.
The Glia AI for All approach provides powerful AI capabilities for every stakeholder, helping contact centers handle twice as many calls without adding headcount. At its core, the platform helps banks and credit unions responsibly automate over 50 percent of calls using a powerful Voice AI Virtual Assistant pre-trained on over 1,000 banking topics. Agents benefit from many AI capabilities, including automated wrap-up summaries, AI summarized interaction history, and real-time coaching, while managers and executives benefit from automated call reviews and insights simply by asking questions about your data in natural language.
Show the rest of the publisher’s description (1 more line)
By unifying AI and human agents in a single, intuitive workspace, financial institutions can finally handle high call volumes without adding staff, reduce costs, and enhance both the customer and agent experience. The Glia seatless and minuteless pricing model provides predictable costs, focusing on maximizing your value, not our seats or usage fees.
Highlights
Highlighted by the publisher on AWS Marketplace.
Automate over 50% of calls with a Voice Virtual Assistant pre-trained on over 1,000 banking topics, freeing human agents for high-value conversations.
Empower agents and managers with native AI tools for summaries, coaching, and analytics, all delivered with a predictable, value-based "seatless, minuteless" pricing model.
Get a complete, AI-first cloud contact center (CCaaS) platform that is purpose-built for the unique integration, compliance, and workflow needs of financial institutions.
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
3 listed- Units
- Units
- Units
Refund terms
As stated by the publisher on AWS Marketplace.
This listing is for Private Offer transactions only. Please click 'Request Private Offer' to receive custom pricing.
Sources
Publisher resources
4 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.