Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Every customer deserves a concierge. Decagon makes that possible at scale.
Decagon is the leading conversational AI platform purpose-built for customer experience. AI agents handle real customer issues across voice, chat, email, and SMS - resolving them fully, without deflection or escalation. One agent intelligence layer powers every channel.
Show the rest of the publisher’s description (4 more lines)
Most AI platforms are black boxes. Changing agent behavior means filing a ticket, waiting on an engineer, and hoping the output matches what you needed. Decagon's Agent Operating Procedures (AOPs) let business teams read, understand, and update agent logic in plain language - no SDK, no vendor dependency, no sprint cycle. That transparency compounds into meaningfully lower cost of ownership over time.
Decagon offers a fully white-glove deployment model for teams that want it. The difference is that the build lives in the product, not locked inside proprietary tooling only Decagon can touch. You own it.
Decagon's testing suite spans the full agent lifecycle: simulate conversations before launch, run live A/B tests with Experiments, and monitor 100% of conversations in real time with Watchtower. Duet Autopilot closes the loop - analyzing production signals and proposing validated updates with human approval gates.
Enterprises in retail, financial services, travel, and technology go live in weeks. ClassPass reduced AI support costs by 95%. Hunter Douglas generated $1M in AI-driven revenue. Avis Budget Group, Chime, and Oura Health run on Decagon today.
Highlights
Highlighted by the publisher on AWS Marketplace.
Omnichannel AI agents, one platform. Deploy across voice, chat, email, and SMS from a single agent intelligence layer. Decagon agents maintain cross-channel memory and handle outbound as well as inbound - with ultra-low latency voice built in.
Built to iterate, not just deploy. AOPs let business teams update agent logic in natural language without engineering support. Experiments run live A/B tests on real traffic. Watchtower monitors every conversation. Duet Autopilot self-improves agents over time with integrated validation and approval gates.
Enterprise-grade from day one. Configurable PII redaction across chat and voice. Layered guardrails running before, during, and after every conversation. Git-backed versioning with isolated staging environments. Deployed by leading enterprises in six to seven weeks.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
1 listed- Units
Refund terms
As stated by the publisher on AWS Marketplace.
All fees are non-cancellable and non-refundable except as required by law.
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.