Gyst Analytics for Amazon Connect - AI Voice Analytics (SaaS)
Gyst Technologies · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Gyst Analytics is an AI-powered analytics layer for existing Amazon Connect IVRs and voicebots. It helps contact centers identify where callers struggle, retry, transfer, or abandon so teams can improve self-service and reduce avoidable agent minutes without replacing their current platform. This SaaS listing is the lighter, analytics-first path for teams that want faster evaluation and a lower-friction starting point.
The solution provides privacy safe turn level behavioral analytics for prompts, intents, paths, repeats, no input and no match behavior, abandons, transfers, and completion issues. Teams can use these insights to identify friction hotspots, prioritize improvements, validate optimization opportunities, and measure impact over time.
Show the rest of the publisher’s description (1 more line)
Gyst Analytics works alongside an existing Amazon Connect environment and does not require replacing the current contact center platform. The SaaS model gives teams a low lift way to analyze caller journeys, improve containment planning, reduce unnecessary agent minutes, and build a data backed roadmap for better self service performance.
Highlights
Highlighted by the publisher on AWS Marketplace.
Identify the highest-friction points in Amazon Connect voice self-service and see what to fix first.
Improve containment and reduce unnecessary transfers with analytics tied to real caller behavior.
Use a lower-lift SaaS deployment path with privacy-safe analytics and no rip-and-replace.
Preview
1 image
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
6 listed- Units
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Refund terms
As stated by the publisher on AWS Marketplace.
Refund requests must be submitted to teamgyst@gysttechnologies.com or through https://www.gysttechnologies.com/contact within 30 days of the applicable charge and must include your AWS account ID, product name, order details, and reason for the request. Except as required by law, refunds are not guaranteed and are issued only at our sole discretion. No refunds are available after contract activation except for verified billing errors or approved service-related exceptions.
Sources
Publisher resources
3 linksLinked repositories
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