Speech & Text Analytics
SuccessKPI, Inc · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Pure SaaS platform for speech & text analytics for social media, email, audio recording, chat or any kind of un-structured data. Fully built & deployed as a native AWS cloud application, the platform takes you beyond reporting to build playbooks to take action on key business drivers such as churn reduction, cross sell, and compliance scripting. The tool empowers customers to drive business outcomes through actionable text analytics.
SuccessKPIs provides out of the box integration with a full suite of enterprise grade Business Intelligence capabilities which powers standard and custom reports and dashboards accessible to all levels of users. This AI-driven platform can extract sentiments, locations, product mentions, brands, events, competitive threats, specific topic detection, key phrases and blend this rich data with other Business metadata to realize a 360 degree view of the business.
Highlights
Highlighted by the publisher on AWS Marketplace.
Text Analytics with BI: Assessing customer sentiments and identify potential topics of interest as they arise, sensitive information redaction, custom dictionary and out of the box analytics for your un-structured text data and blend it with your business datasets. Create your custom visualizations and then subscribe for a copy or get alerted on specific metrics.
Playbooks: Download pre-built playbooks from the library or customize with your own topics, key phrases, scoring strategies to drive specific business performance outcomes. Out of the box libraries are ready to go with scripts for churn, up-sell, security, compliance and many more.
Call to Action: Trigger automatic actions from AI driven findings such as sending SMS and Email notifications or drive robotic process automation by invoking Lambda functions, call RESTful APIs or adding to evaluation queues for Quality Analyst.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
Refunds not available but customers can cancel the subscription anytime
Sources
Publisher resources
6 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.