ciopulse - Service Experience Surveys and Analytics
ciopulse · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
ciopulse is an enterprise IT service experience platform that helps organisations measure and improve end-user satisfaction in real time. The platform captures contextual feedback at key service moments such as incident resolution, service requests, or project delivery and turns it into clear, actionable insights for IT leaders. With automated surveys, CSAT and NPS tracking, and live dashboards, teams gain continuous visibility into service quality, trends, and user sentiment across the organisation.
Built for modern ITSM environments, ciopulse integrates seamlessly with platforms such as servicenow and other workflow tools to trigger surveys automatically and link feedback directly to services, teams, and support groups. Executive-ready reports and visualisations translate operational data into strategic insights, helping CIOs and IT managers identify improvement opportunities, prioritise investments, and demonstrate measurable service outcomes to stakeholders.
Show the rest of the publisher’s description (1 more line)
ciopulse also includes AI-powered analysis that summarises feedback, detects recurring themes, and recommends practical actions to improve service performance and user experience. By combining real-time feedback, analytics, and AI-driven insights, ciopulse enables organisations to move from reactive support to a continuous service improvement culture driven by evidence rather than assumptions.
Highlights
Highlighted by the publisher on AWS Marketplace.
ITSM feedback and satisfaction analytics: Capture end-user feedback automatically and track CSAT, NPS, and service experience trends across teams, services, and locations.
Actionable insights and executive reporting: Transform survey responses into clear dashboards, AI-powered summaries, and CIO-ready reports that support data-driven service improvement.
Seamless integration with servicenow and enterprise workflows: Trigger contextual surveys automatically and link feedback directly to incidents, requests, and support groups without disrupting existing processes.
Preview
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Agent build and provenance
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Plans and pricing as listed
4 listed- Units
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Refund terms
As stated by the publisher on AWS Marketplace.
ciopulse is a subscription-based digital service and fees are generally non-refundable once access has been provided. Refunds may be granted at our discretion in cases of billing errors, duplicate charges, or significant service outages that prevent use of the platform. Subscriptions renew automatically unless cancelled in advance. Enterprise contracts, where applicable, take precedence.
Sources
Publisher resources
1 linkLinked repositories
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