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Contact Center Transformation – Amazon Connect, AI and Omnichannel

Arystech · Customer Service

No attestation published

Certification per AWS Marketplace.

Provenance reach3 of 12 layers traced

Evidence tier Source Confirmed · 4 captures on record

User ratingNot rated0 reviews on the listing
Runs onUnknownProfessional service
ProvenanceUnknown33% of the provenance layers this product can disclose
Evidence riskHighSign in to see the basis for this band.

What the publisher says

As described on AWS Marketplace.

##### Align CX Strategy — Drive Transformation

With changing customer expectations and digital-first demands, traditional contact centers struggle to keep pace, stuck on siloed channels, legacy IVRs, and manual reporting.

Show the rest of the publisher’s description (25 more lines)

Our Contact Center Transformation service brings your strategy to life with Amazon Connect and the AWS contact center stack:

  • Omnichannel experiences (voice, chat, SMS, WhatsApp, Email)
  • AI integration (Amazon Lex bots, Contact Lens analytics, sentiment detection)
  • Flexible workspaces (Remote/On-prem agent support, CRM + WFM integrations)
  • Data-first operations (real-time dashboards, KPI tracking, quality insights)

##### What We Deliver

****1. Ideation & Assessment

  • CX vision workshops - define customer goals and transformation objectives
  • Current state evaluation: IVR, CRM, agent tools, QA, and reporting gaps

****2. POC Design & Pilot

  • Prioritize use cases (e.g., self-service, chatbot, call routing)
  • Design and deploy pilot using Connect, Lex, Lambda, and Contact Lens
  • Define success metrics and test with live interactions

****3. Implementation & Integration

  • Build end-to-end contact flows & IVR logic
  • Enable chat, SMS, and omnichannel channels
  • Integrate with CRM, WFM, knowledge bases, and workforce portals

****4. Analytics & AI

  • Deploy Contact Lens for real-time transcription, sentiment, and agent coaching
  • Set up dashboards in CloudWatch, QuickSight, or 3rd-party BI tools
  • Ongoing tuning using AI insights and conversational data

****5. Optimization & Continuous Improvement

  • Monthly iteration of flows, routing, bots, and reporting
  • Quarterly business reviews with roadmap and improvement plan
  • Support for enterprise readiness: scale, compliance, multilingual flows

Highlights

Highlighted by the publisher on AWS Marketplace.

Complete CX transformation with Amazon Connect, Lex, SMS, chat, Email, Whatsapp, Apple Business Messaging and analytics

AI-driven operations - real-time transcription, sentiment scoring, and quality management

Omnichannel readiness - unify voice, chat, SMS, and CRM for seamless experiences

Agent build and provenance

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Sources

Marketplace listingaws.amazon.com ↗Source
App certificationaws.amazon.com ↗Source

Linked repositories

RepositoriesUnknownUnknown

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Pricing
Unknown
Not stated
Delivery
Professional service
Contact Arystech's Amazon Connect Managed Services Team at * awsmktplace@arystech.com, * Phone: +1 224 799 8292 * Visit our Amazon Connect Managed Services Page at https://arystech.com/amazon-connect/amazon-connect
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