Conversational AI Service
Softchoice · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Conversational AI is transforming the very definition of customer service and how people interact with businesses from retail brands to financial institutions. Harnessing advanced natural language processing and machine learning, it goes light years beyond the simple chatbot to simulate engaging, humanistic conversations.
It’s capable of complex and nuanced paths that delight our customers' customers by anticipating needs and taking actions that result in more sales conversions and faster resolution times than has ever been possible before today.
Show the rest of the publisher’s description (9 more lines)
Popular channels organizations are using Conversational AI to transform customer experiences: Virtual Assistants on Websites, Mobile & Messaging Apps, Email Automation, Social Media, Voice Assistants.
Softchoice Conversational AI Service bring AI-powered customer experience visions to life. We help business leaders and IT teams translate business challenges into conversational AI solutions.
Our dedicated AI consulting, data, security and adoption practices take their vision from proof of concept to production ensuring the solution is deployed securely and responsibly. We weave IT mentorship and tested user adoption strategies into our approach from the start to ensure their customers use conversational AI to its full potential.
Our approach to conversational AI enagements follows these stages:
**Envision | Prove the concept:** We help prioritize a business challenge the customer wants to solve with AI and develop a high-level strategy and solution for solving it with conversational AI. We test that theory with a proof-of-concept implementation.
**Design | Build the blueprint:** We design a production ready solution guided by Softchoice’s ‘human-centric’ approach focused on persona mapping and use cases. We examine the customer's current architecture, data estate and security posture, and build technical designs to deploy and scale the solution.
**Enable | Lay the foundations:** We build the foundation and guardrails required to deploy the conversational AI solution from data architecture, security and automation frameworks to governance risk and compliance processes. We create an upskill plan to ensure the customer's internal IT team has the skillsets to manage the solution, and an enablement plan to ensure their end users will embrace the solution to its full potential.
**Implement | Test and deploy:** We implement the conversational AI solution as designed, with thorough testing prior to implementation, ensuring it integrates into the production environment and is ready for immediate use.
**Sustain & Enable | Optimize over time:** We support ongoing model performance evaluation and fine-tuning through dashboards for KPI tracking, periodic bias testing, and building of a Center of Excellence based on DevOps best practices
Highlights
Highlighted by the publisher on AWS Marketplace.
Our partnership with Amazon ensures the right platforms are selected for successful delivery, adoption, and outcomes.
As an early adopter of AI, Softchoice has hands-on experience successfully deploying and adopting AI solutions for our own people and business. We use learnings from our own AI journey to lead other forward-thinking organizations through theirs.
We are uniquely positioned to satisfy any and all requirements of the conversational AI solution, from business consulting, security services and application development to software asset management, licensing procurement, and user adoption services. We have applied the knowledge and expertise gained through thousands of cloud, workplace, and security implementations to our AI practice.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Sources
Linked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.