AJUA - CX & VoC Platform for Real-Time Customer Insights
Ajua · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
AJUA is a Voice of Customer (VoC) and Customer Experience (CX) platform that helps businesses capture, analyze, and act on real-time customer feedback. With our powerful survey tools, companies can design tailored, multi-channel surveys and reach customers via SMS, email, WhatsApp, web, and more,all from a single platform. This enables organizations to track key CX metrics such as NPS, CSAT, NES, and CES with ease.
The core differentiator is Insight Studio - a dynamic analytics dashboard that visualizes customer feedback trends, engagement metrics, and sentiment analysis in real time. Whether you're monitoring campaign performance or identifying churn risks, Insight Studio turns data into actionable insights, empowering teams to make informed, data-driven decisions that improve customer satisfaction and retention.
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AJUA is trusted by leading enterprises across Africa to deliver scalable, secure, and effective CX analytics. Whether you're replacing manual survey tools or looking for a survey alternative tailored to your market, AJUA helps you transform raw feedback into business growth.
Highlights
Highlighted by the publisher on AWS Marketplace.
Insight Studio - Visualize key CX metrics like NPS, CSAT, NES, and sentiment in real time. Insight Studio transforms customer feedback into clear, actionable dashboards,helping teams make faster, data-driven decisions that improve satisfaction and reduce churn. Turn Voice of Customer (VoC) data into visually rich, customizable reports. Our reporting suite empowers stakeholders to understand customer experience performance and drive continuous improvement across teams.
Participant History - Access a complete timeline of customer interactions and feedback. Track satisfaction trends, identify recurring issues, and tailor experiences to customer needs,improving retention and driving long-term loyalty.
Multi-Channel Survey Distribution - Reach customers anywhere with surveys via SMS, email, WhatsApp, web, and more. Ajua ensures high response rates and diverse customer insights by meeting users on their preferred communication channels.
Preview
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Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
3 listed- Units
- Units
- Units
Refund terms
As stated by the publisher on AWS Marketplace.
At Ajua, our 12-month contract pricing includes setup costs and dedicated services, making certain fees non-refundable. Setup fees are non-refundable once paid. No refunds are issued after account activation or service delivery. Exceptions may apply for unresolved technical issues due to Ajua's fault, subject to verification. For disputes or questions, contact us at team@ajua.com. By proceeding, you agree to this policy.
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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