SuccessKPI Contact Center Intelligence
SuccessKPI, Inc · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
SuccessKPI is a revolutionary on-demand experience analytics software provider enabling organizations to utilize artificial intelligence and automation to improve business outcomes and transform customer experiences. SuccessKPI's insight and action platform remove the obstacles that agents, managers, and executives encounter in delivering exceptional customer service. SuccessKPI is trusted by some of the world's largest government, BPO, financial, healthcare, and technology contact centers in the United States, Europe, and Latin America.
Pure SaaS platform for real-time and historical reports, dashboards, and analytics for IVR, ACD, text, social, and recordings for multiple platforms including Amazon Connect, Genesys Cloud, UJET, USAN, Talkdesk, Aspect, Five9, T-metrics, Amazon Connect, and others. The platform provides fully integrated and end-to-end reporting for the entire contact center operation including speech and text analytics, quality monitoring, and performance reporting. Fully built & deployed as a native AWS cloud application, the platform takes you beyond reporting to build playbooks to take action on critical metrics such as churn reduction, cross-sell, and compliance scripting. The tool empowers customers to drive business outcomes through actionable contact center analytics.
Show the rest of the publisher’s description (2 more lines)
SuccessKPI provides out-of-the-box integration with a full suite of enterprise-grade Business Intelligence capabilities that powers standard and custom reports and dashboards accessible to all levels of users. This AI-driven platform can convert call recordings into text and extract sentiments, brands, events, topics, and meaning and blend this rich data with IVR, ACD, and Business metadata from CRM systems to realize a 360-degree view of the contact center.
SuccessKPI enterprise security policies and procedures meet the highest industry standards and are audited and certified regularly in accordance with leading security and operational performance standards including PCI, SOC2, HIPAA, ISO27001, GDPR, CCPA, LGPD, and more.
Highlights
Highlighted by the publisher on AWS Marketplace.
IVR & ACD Analytics with BI: IVR, ACD reports along with assessing customer sentiments and identify potential topics of interest, sensitive information redaction and out of the box analytics for IVRs, ACDs, speech, text, CRMs, quality monitoring, and blend it with your business datasets
Speech & Text Analytics with Playbooks: Download pre-built playbooks from the library or customize with your own topics, key phrases, scoring strategies to drive specific business performance outcomes. Out of the box libraries are ready to go with scripts for churn, upsell, security, compliance and many more.
Redaction & Call to Actions: Trigger automatic actions from AI driven findings such as sending SMS and Email notifications or drive robotic process automation by invoking Lambda functions, call RESTful APIs or adding to evaluation queues for Quality Monitoring.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
Refunds not available but customers can cancel the subscription anytime
Sources
Publisher resources
6 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.