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Gainsight - Customer Communities

Gainsight · Customer Service

No attestation published

Certification per AWS Marketplace.

Provenance reach4 of 12 layers traced

Evidence tier Source Confirmed · 4 captures on record

User ratingNot rated0 reviews · G2 4
Runs onUnknownSaaS
ProvenanceUnknown44% of the provenance layers this product can disclose
Evidence riskHighSign in to see the basis for this band.

What the publisher says

As described on AWS Marketplace.

Gainsight Customer Communities platform allows companies to create branded spaces where users can connect, share knowledge, and learn from each other. Deflect support cases and build product advocates through engaged communities.

Highlights

Highlighted by the publisher on AWS Marketplace.

Create branded customer hubs

Encourage peer-to-peer knowledge sharing

Reduce support tickets with searchable answers Enable advocacy through engagement programs

Agent build and provenance

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Compliance

Government
  • FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27

Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.

Vendor

External enrichment · as of 2026-08-29

CompanyGainsight IncAutomated
HQUnited States of AmericaAutomated
IndustryTechnologyAutomated
Websitehttps://www.gainsight.com/

Plans and pricing as listed

1 listed
Gainsight - Customer Communities
  • Units
$20,000.00
P12M

Refund terms

As stated by the publisher on AWS Marketplace.

https://www.gainsight.com/policy/

Sources

Marketplace listingaws.amazon.com ↗Source
App certificationaws.amazon.com ↗Source
StandardEulaStandardEula ↗Source

Publisher resources

2 links
Gainsight Customer Communities Overviewwww.gainsight.com ↗Source
The Value of Customer Communitieswww.gainsight.com ↗Source

Linked repositories

RepositoriesUnknownUnknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.

Pricing
Paid
1 plan listed
Delivery
SaaS
Gainsight Customer Communities Overview: https://www.gainsight.com/products/customer-communities/ The Value of Customer Communities: https://www.gainsight.com/blog/customer-communities-customer-success/ Submit a Ticket To log a support ticket go to https://support.gainsight.com/ and click Submit a Request. Ticket Support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Phone United States: (888) 623-8562 (option 2) United Kingdom: 01876 52 0 118 [Please dial +44 1876 520118 if you are trying to reach us from outside the UK] Phone support is available: Monday through Friday 7am - 7pm CST (excluding US holidays) 7am - 7pm BST (excluding UK Holidays) Note: Phone support is available for the Gainsight CS product, and not yet available for the PX or Digital Hub product. Live Chat You can talk live to our support agents between 8am - 6pm CST On Gainsight Go https://support.gainsight.com/, you can find the Live Chat on the bottom right of the screen. Clicking on this engages our agents and allows you to chat directly with our agents. You should use Live chat for quick questions for our agents Please note that some issues may take longer to troubleshoot, and may turn into a support ticket if our agent needs to do some deeper troubleshooting on the issue.
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