Aspect Cloud Workforce Interface Amazon Connect
Aspect · HR & Talent
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
The Aspect Cloud Workforce Interface for Amazon Connect connects Amazon Connect with the Aspect Workforce Management platform and provides historical reporting and real time adherence integration.
For historical reporting, the interface processes reporting data and outputs information in formats required for workforce management operations. This supports inbound forecasting, staff group forecasting, and agent productivity reporting. Reporting includes flexible scheduling options, configurable file naming, retry capabilities, manual resubmission for missed processing, and time zone support.
Show the rest of the publisher’s description (3 more lines)
For real time adherence, the interface processes agent and conversation events and maps them into workforce management adherence workflows. Configurable mappings support agent states, reason codes, communication channels, and multitasking scenarios. The interface also includes time synchronization capabilities, automatic connection management, and reconnection behavior to help maintain accurate workforce status information.*
For more details please [click here](https://www.aspect.com/integrations/amazon-connect-aspect-workforce-deployment).
For custom contract terms, packages, pricing, or additional features, please contact partnersales@aspect.com
Highlights
Highlighted by the publisher on AWS Marketplace.
Comprehensive Amazon Connect integration for workforce management. Automates historical reporting for forecasting, staff group planning, and agent productivity reporting while supporting real time adherence through configurable state and channel mapping.
Built for operational reliability. Flexible scheduling, retry capabilities, manual resubmission support, time zone management, and automatic reconnection help maintain consistent data flow and workforce visibility.
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
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Vendor
External enrichment
Plans and pricing as listed
1 listed- Units
Refund terms
As stated by the publisher on AWS Marketplace.
Non-refundable
Sources
Publisher resources
3 linksLinked repositories
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