Optick CX Desk Self Hosted Customer Experience with Open Source Chatwoot
Optick · HR & Talent
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
This is a repackaged open source software product wherein additional charges are applied for the deployment of the application and AMI support and compliance. This AMI provides a fully pre configured, self hosted deployment of Chatwoot Community Edition on Ubuntu 24.04 LTS, fronted by Nginx and backed by PostgreSQL. Its designed so that new users can launch, visit the instance URL, and complete the built in Finish Setup onboarding to create their own organization and admin account no manual server work required.
Out of the box, you get a modern customer support platform with a shared inbox, live chat widget, and multi channel messaging capabilities, installed and wired together for you.
Highlights
Highlighted by the publisher on AWS Marketplace.
One click, fully preconfigured Chatwoot stack Launch a complete Chatwoot Community Edition environment (Ubuntu 24.04, PostgreSQL, Redis, Nginx) in minutes no manual installation or Rails setup required.
Zero CLI onboarding for new users Every fresh instance boots straight to Chatwoots Finish Setup wizard, letting your team create their own organization and admin account directly from the browser; no SSH needed.
Self hosted, customizable, and production ready Own your data and security on AWS while keeping full root access to customize domains, HTTPS, branding, and integrations to fit your exact support workflow.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
No contracts. We do not currently support refunds, but you can cancel at any time
Sources
Publisher resources
1 linkLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.