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Agent passport

Upland RightAnswers AI Knowledge Platform for Enterprise

RightAnswers is an AI powered knowledge management platform that helps enterprises resolve issues faster, reduce support costs, and deliver superior customer experience. RightAnswers centralizes knowledge, accelerates agent productivity, and empowers customers with instant, accurate answers, reducing costs and boosting...

Category
Contact Center
Registry category
Customer ServiceAgent Assist & Quality
Vendor
Upland Software
Location
AUSTIN, TX
Reviews
48 reviews on record
Listed on
AWS Marketplace
Pricing
3 plans listed
Overall Provenance
2.2/10Low
High 7–10Moderate 3–6.9Low 0–2.9

Each fact carries one Provenance score: the average of its Disclosure and Evidence scores, the same rule the page uses for the overall score. Click any score to see the math behind it.

Vendor Provenance

Who actually operates this agent.

2.3 / 10
Data element
Answer
Provenance
Source
Legal entity
UPLAND SOFTWARE, INC.
Per the official register
High
HQ address
AUSTIN, TX
Per the official register
Low
Ownership
Not disclosed
No ownership on record
Low
No source on record
Industry
Not disclosed
Low
No source on record
Employee count
Not disclosed
Low
No source on record
Founded
Not disclosed
Low
No source on record
Revenue
Not disclosed
Low
No source on record
About
RightAnswers is an AI powered knowledge management platform that helps enterprises resolve issues faster, reduce support costs, and deliver superior c...
Publisher description
High

Build Provenance

What the agent is built on.

1.4 / 10
Data element
Answer
Provenance
Source
Foundation model
Not disclosed on this listing
Low
No source on record
Training data (model)
Not disclosed on this listing
No source discloses model training data
Low
No source on record
Agent framework / tools
Not disclosed on this listing
Low
No source on record
Hosting model
SaaS, hosted by the vendor
From the listing
High
Version history
Not disclosed on this listing
Registry saw 2 distinct listing states across 7 captures
Low
No source on record

Reach Provenance

How the agent is distributed and adopted.

5.8 / 10
Data element
Answer
Provenance
Source
Distribution channel(s)
AWS Marketplace
Via SaaS
High
Review volume & rating
48 on G2 (4)
External review count shown on the listing
High
Comments (pros)
Not available
No review text on record, so no pros could be drawn from user comments
—
No source on record
Comments (cons)
Not available
No review text on record, so no cons could be drawn from user comments
—
No source on record
Listing tenure
Current version first published 2025-05-06
Earliest date among the listing's current delivery options
—
Multi-channel presence
Single-channel
Listed on AWS Marketplace only in the registry
High
Public community signal
Not disclosed
No public GitHub, Discord or community metrics found
Low
No source on record
# installs
Not reported
No install count on any marketplace
—
No source on record
Listing type
SaaS delivery
From the listing
High

Data Provenance

What the vendor discloses about data handling.

1.4 / 10
Data element
Answer
Provenance
Source
Operational data sources
Not disclosed
Low
No source on record
Data residency
Not disclosed
Low
No source on record
Retention & deletion
Not disclosed
Low
No source on record
Published documentation
Legal links on the listing: CustomEula
Links on the listing; documents not fetched by the registry
High
CustomEula (opens in a new tab)d7umqicpi7263.cloudfront.net
Data access requirements
Not explicitly disclosed
No OAuth scope or permission list found on the listing
Low
No source on record

Compliance Provenance

What standards the vendor meets, and who verified them.

0.0 / 10
Data element
Answer
Provenance
Source
Security
SOC 2
None on record
Low
No source on record
ISO/IEC 27001
None on record
Low
No source on record
ISO/IEC 27002
None on record
—
No source on record
ISO/IEC 27017
None on record
—
No source on record
SOC 3
None on record
—
No source on record
CSA STAR
None on record
—
No source on record
Privacy
GDPR
None on record
Low
No source on record
COPPA
None on record
—
No source on record
FERPA
None on record
—
No source on record
ISO/IEC 27018
None on record
—
No source on record
Health
HIPAA
None on record
Low
No source on record
HITRUST CSF
None on record
—
No source on record
Financial
SOC 1
None on record
—
No source on record
PCI DSS
None on record
—
No source on record
SOX
None on record
—
No source on record
Government
FedRAMP
Not found on the FedRAMP Marketplace
Checked by the vendor's web domain on 2026-08-27
Low
CMMC
None on record
Low
No source on record
NIST SP 800-171
None on record
—
No source on record
AI
NIST AI RMF
None on record
Low
No source on record
Platform
3rd party certification
None on record
Low
No source on record

What the publisher says

RightAnswers, a KCS v6 verified enterprise knowledge platform, transforms technical support with AI powered knowledge creation and delivery. Combining 23 years of expertise with flexible AI options, it enables organizations to scale support operations, reduce resolution times, and empower both agents and customers to solve complex technical challenges efficiently

What sets RightAnswers apart?

  • KCS v6 Verified for Built on Industry Best Practices:
Show the rest of the publisher’s description (19 more lines)

Knowledge-Centered Service (KCS) v6 The KCS methodology is a registered service mark of the Consortium for Service Innovation. RightAnswers is KCS verified to follow globally recognized knowledge management standards. This means your organization benefits from proven methods for capturing, sharing, and improving knowledge, ensuring your information stays accurate, up-to-date, and valuable for both your teams and customers.

  • True AI-Driven Knowledge:

Experience the next generation of knowledge management with our advanced generative AI and natural language processing. Deliver precise, context-aware answers instantly, empowering your teams to resolve issues faster, deflect repetitive tickets, and elevate every customer interaction.

  • Seamless, Effortless Integrations:

RightAnswers fits right into your existing ecosystem. Instantly connect with ServiceNow, Salesforce, Microsoft Dynamics, JIRA, Teams, and more, bringing knowledge directly into your agents daily workflows. Eliminate context-switching, streamline support, and drive productivity without disrupting your operations.

  • Immediate Impact, Rapid Time-to-Value:

Accelerate your ROI from day one. Deploy RightAnswers in minutes with a codeless browser extension, tap into a robust library of 40,000+ pre-built troubleshooting articles, and use AI to create and validate content at scale. Your team delivers measurable value, fast.

  • Enterprise-Grade Security & Unmatched Flexibility:

Built on AWS, RightAnswers delivers the security and reliability global enterprises demand. Enjoy flexible AI options, including Bring Your Own AI, multilingual capabilities and tailor workflows to your unique business needs, all while maintaining stringent compliance and data protection.

  • Accelerate Resolution with Self-Service Portal, Guided Workflows & Decision Trees:

Standardize troubleshooting and support processes with intuitive self-service, easy-to-create decision trees and checklists. These tools ensure consistent, accurate outcomes and speed up customer inquiries, reducing support volumes and enhancing satisfaction.

  • Proven Business Results:

Join industry leaders who have transformed their support operations with RightAnswers. Organizations report up to 50% faster resolution times, 30% lower support costs, and dramatically higher customer satisfaction, turning knowledge into a true strategic advantage.

Why choose RightAnswers over other solutions?

  • Only platform with KCS v6 verification and deep ITSM/CRM integrations.
  • Combines hybrid search, generative AI, and actionable analytics in a single, unified platform.
  • Backed by 23 years of knowledge management expertise and a dedicated success team.

Do not settle for a static knowledge base. Choose RightAnswers and turn your knowledge into a strategic asset that drives efficiency, innovation, and customer loyalty.

For custom pricing and assistance, please contact kcmpartner@uplandsoftware.com

Preview

7 images

Plans and pricing

3 plans listed

Knowledge Unlimited$720,000 Users · P36M
Knowledge Essentials$360,000 Users · P36M
Knowledge Creator$540,000 Users · P36M

Linked repositories

Unknown

Unknown means this listing does not publish a repository. It is not a statement that the code is closed.

Publisher resources

Sources

Reading the score

Disclosure · how many sources corroborate it

NoneNo source has it. Shown red, because Unknown means Unknown.
1 sourceA single place has it. A listing and its certification page and policy docs on one marketplace count as one source.
2+ contestedTwo or more sources cover it but they do not agree. The disagreement is shown, never dropped.
2+ agreeingTwo or more genuinely separate sources agree: another marketplace, or an outside record.
Steps below are possible but not automated yet, so today they sit open.
SettleTop confirmedSettleTop confirms it directly.

Evidence · what kind of evidence backs it

NoneNo source discloses it.
PublicPublicly available info, such as reviews, listing age, or vendor firmographics like legal entity and headquarters.
Vendor statedThe vendor's own claim on its marketplace listing, website, or policy documents.
Self-attestedThe vendor's self-attested certification or operator program, a marketplace program rather than an independent audit.
Steps below are possible but not automated yet, so today they sit open.
Vendor providedThe vendor hands SettleTop the underlying material, such as an SBOM or a data policy.
Vendor attestedThe vendor signs an attestation to SettleTop.
SettleTop verifiedSettleTop verifies it directly.

The SettleTop steps above are possible but not automated yet, so today they sit open and a perfect 10 is out of reach. Open information like firmographics and reach has fewer steps to climb, so it sits a little higher for the same visible evidence.

Information shown here reflects the best available information at the time of assessment and may be incomplete, outdated, or subject to change. It should be independently verified before being relied upon for any decision. SettleTop is not liable for any errors, omissions, or decisions made in reliance on this information.

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