Upland RightAnswers AI Knowledge Platform for Enterprise
Upland Software · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
RightAnswers, a KCS v6 verified enterprise knowledge platform, transforms technical support with AI powered knowledge creation and delivery. Combining 23 years of expertise with flexible AI options, it enables organizations to scale support operations, reduce resolution times, and empower both agents and customers to solve complex technical challenges efficiently
What sets RightAnswers apart?
Show the rest of the publisher’s description (20 more lines)
- KCS v6 Verified for Built on Industry Best Practices:
Knowledge-Centered Service (KCS) v6 The KCS methodology is a registered service mark of the Consortium for Service Innovation. RightAnswers is KCS verified to follow globally recognized knowledge management standards. This means your organization benefits from proven methods for capturing, sharing, and improving knowledge, ensuring your information stays accurate, up-to-date, and valuable for both your teams and customers.
- True AI-Driven Knowledge:
Experience the next generation of knowledge management with our advanced generative AI and natural language processing. Deliver precise, context-aware answers instantly, empowering your teams to resolve issues faster, deflect repetitive tickets, and elevate every customer interaction.
- Seamless, Effortless Integrations:
RightAnswers fits right into your existing ecosystem. Instantly connect with ServiceNow, Salesforce, Microsoft Dynamics, JIRA, Teams, and more, bringing knowledge directly into your agents daily workflows. Eliminate context-switching, streamline support, and drive productivity without disrupting your operations.
- Immediate Impact, Rapid Time-to-Value:
Accelerate your ROI from day one. Deploy RightAnswers in minutes with a codeless browser extension, tap into a robust library of 40,000+ pre-built troubleshooting articles, and use AI to create and validate content at scale. Your team delivers measurable value, fast.
- Enterprise-Grade Security & Unmatched Flexibility:
Built on AWS, RightAnswers delivers the security and reliability global enterprises demand. Enjoy flexible AI options, including Bring Your Own AI, multilingual capabilities and tailor workflows to your unique business needs, all while maintaining stringent compliance and data protection.
- Accelerate Resolution with Self-Service Portal, Guided Workflows & Decision Trees:
Standardize troubleshooting and support processes with intuitive self-service, easy-to-create decision trees and checklists. These tools ensure consistent, accurate outcomes and speed up customer inquiries, reducing support volumes and enhancing satisfaction.
- Proven Business Results:
Join industry leaders who have transformed their support operations with RightAnswers. Organizations report up to 50% faster resolution times, 30% lower support costs, and dramatically higher customer satisfaction, turning knowledge into a true strategic advantage.
Why choose RightAnswers over other solutions?
- Only platform with KCS v6 verification and deep ITSM/CRM integrations.
- Combines hybrid search, generative AI, and actionable analytics in a single, unified platform.
- Backed by 23 years of knowledge management expertise and a dedicated success team.
Do not settle for a static knowledge base. Choose RightAnswers and turn your knowledge into a strategic asset that drives efficiency, innovation, and customer loyalty.
For custom pricing and assistance, please contact kcmpartner@uplandsoftware.com
Highlights
Highlighted by the publisher on AWS Marketplace.
AI-powered, KCS v6 verified knowledge management: Accelerate agent productivity and reduce costs with generative AI, federated search, and advanced analytics.
Seamless integrations for connected enterprise support: Integrate with leading ITSM, CRM, and collaboration tools, delivering knowledge where your teams work.
Rapid deployment and proven ROI: No-code setup, 40,000+ pre-built articles, and dedicated onboarding ensure fast time-to-value and measurable business impact.
Preview
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Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
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Refund terms
As stated by the publisher on AWS Marketplace.
https://rta-marketplace.s3.us-east-1.amazonaws.com/terms-of-service.pdf
Sources
Publisher resources
4 linksLinked repositories
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