Freshchat by Loupen
Loupen Tecnologia · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Freshchat centralizes customer conversations in a single panel, bringing together website live chat, WhatsApp, Instagram, Facebook Messenger, and email. AI chatbots automatically qualify and respond to routine inquiries around the clock, while proactive messaging campaigns and rule-based routing get every conversation to the right team without switching tools.
Getting started: after subscribing through AWS Marketplace, Loupen provisions your account and sends a registration email within 72 business hours, so you can start configuring your channels, routing rules, and bot flows.
Show the rest of the publisher’s description (2 more lines)
Why Freshchat via Loupen: Tier 1 technical support is included and delivered via email and WhatsApp during business hours, and native integration with Freshdesk Omni keeps your support and messaging data connected without third-party middleware.
Loupen is an authorized Freshworks reseller providing Tier 1 technical support for the life of your subscription. Guided implementation, consulting, and advanced onboarding are available separately as Professional Services on AWS Marketplace.
Highlights
Highlighted by the publisher on AWS Marketplace.
Omnichannel messaging: talk to customers via your website, WhatsApp, Facebook Messenger, and Instagram in a single inbox.
AI chatbots: qualify leads and answer frequently asked questions automatically, 24 hours a day.
Tier 1 technical support included: ongoing help from Loupen via email and WhatsApp during business hours.
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Plans and pricing as listed
2 listed- Users
- Users
Refund terms
As stated by the publisher on AWS Marketplace.
Full refund available within 7 calendar days of purchase. To request a refund, contact suporte@loupen.com.br.
Sources
Linked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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