Ops amplifAIer by Tech Mahindra
Tech Mahindra · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Ops amplifAIer improves support engineer productivity by more than 30% in several complex IT incident root cause analysis and resolution.
The benefits of Ops amplifAIer are as below:
Show the rest of the publisher’s description (21 more lines)
- Addresses the issue of switching between tools: Minimizes time spent logging into multiple tools, allowing Support Engineers to analyze and resolve incidents more efficiently.
- Reduces RCA and Resolution time: Generative AI helps Support Engineers with analysis and recommendations to fix issues faster
- Improves adoption of automation: Unified automation catalogue, Generative AI code generation and recommendations promote automation
- Enhances reuse of enterprise knowledge artifacts: Reduces redundant creation of automation-related artifacts like scripts/ workflows
- Reduces dependency on SMEs: Generative AI enables deskilling the IT Ops Support Engineer
- Can be integrated with existing monitoring, Ticketing and LLM subscriptions in the enterprise technology landscape, hence customers to retain their existing investments.
**Highlights**
- **Health Dashboard**: summarizes open incidents, alerts, and anomalies on the assets mapped to the logged-in user
- **Single Pane**: Offers a unified view that includes all relevant contextual information such as incidents, events, alerts, metrics, and logs.
- **Customizable and Personalized Operations Console**: Offers a versatile and tailored operations console designed specifically for support engineers.
- **Health Checks**: The capability to conduct health checks on the assets assigned to the Support Engineer to obtain the assets' diagnosis.
- **Generative AI assistance**: for conducting Root Cause Analysis, generating diagnosis and remediation commands/scripts, and obtaining domain-specific assistance on errors and exceptions.
- **Incident Management:** This includes features for viewing and managing incidents, such as segregating incidents into system-generated and user-generated categories, maintaining unassigned and assigned lists, incident search capabilities, updates, incident history documentation, and details of related assets.
- **Incident Timeline:** This feature provides detailed information on incidents, including diagnosis commands, command execution history, and user chat history. Additionally, it enables Support Engineer to save commands to the automation library.
- **Automation Engine & Scripting:** Enables users to create, manage, and execute diagnostic and remediation commands or scripts.
- **Automation Catalog**: Manages automation scripts in an enterprise catalog.
- **Recommendation Engine:** Provides diagnosis and remediation suggestions based on the knowledge base of similar incidents and associated assets.
- **Team Collaboration**: Enables users to share incident details and collaborate with team members to resolve the incident or obtain necessary approvals.
- **Intelligent Command Terminal**: A sophisticated command terminal designed for executing commands, facilitating team collaboration, and incorporating user annotations.
- **Ask Charvi**: A Generative AI-based bot designed to assist users with queries related to various concepts or command syntax.
- **Alert Management:** Provide detailed information related to the incident alerts. This includes alert timelines, a list of duplicate alerts, and alerts categorized by assets.
Highlights
Highlighted by the publisher on AWS Marketplace.
•Health Dashboard •Single Pane • Customizable and Personalized Operations Console • Health Checks • Generative AI assistance • Incident Management • Incident Timeline • Automation Engine & Scripting • Automation Catalog • Recommendation Engine • Team Collaboration • Intelligent Command Terminal • Ask Charvi • Alert Management
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Linked repositories
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