Experience Management (XM)
GotoBiz · Marketing & Sales
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
XMOps is the Experience Management (XM) solution managed and operated by GotoBiz, enabling organizations to meet and anticipate their customers' needs through data, intelligence, and action. By transforming signals from multiple channels into integrated journeys, the solution delivers strategic insights that drive competitive advantage, promoting operational excellence, enhanced satisfaction, and a more effective time to market.
GotoBiz supports companies in envisioning, organizing, and evolving personalized, people-centered Experience Management programs through assessments, co-creation based on business KPIs, robust technology architecture, and intelligent implementations that unlock the full value of the Qualtrics XM platform. Hosted on AWS Cloud, Qualtrics provides the performance, scalability, and security required for enterprise-grade experience initiatives—fully leveraged through GotoBiz’s delivery excellence and continuous support.
Show the rest of the publisher’s description (1 more line)
By combining Qualtrics' cutting-edge technology with GotoBiz's expertise in managed services, XMOps redefines business performance. With an approach guided by actionable insights and concrete actions, the solution enables rapid response to real-time feedback, increases satisfaction and loyalty rates, and positions the organization with a sustainable competitive edge in dynamic markets.
Highlights
Highlighted by the publisher on AWS Marketplace.
360º View: Gain a comprehensive understanding of your customer by integrating data from all interactions and touchpoints to personalize experiences and strengthen relationships.
Insights: Quickly access valuable insights through advanced data analysis, enabling agile and informed decision-making to improve experience management strategies.
Churn reduction and loyalty: decrease churn rates by proactively identifying pain points and enhancing services to meet and exceed customer expectations.
Agent build and provenance
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Sources
Linked repositories
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