Contact Center AI Platform
Cresta Intelligence · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Cresta combines the best of AI and human intelligence to transform conversations and workflows at every level of the contact center. Discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every member of your team to work smarter and faster. All with a single platform that's purpose-built to save time and money, differentiate the customer experience, and accelerate revenue growth every time you connect with a customer.
Cresta AI Agent redefines what virtual agents are capable of, eliminating the trade-off between cutting costs and delivering exceptional customer experiences. By combining precise business logic with advanced language models, Cresta creates personalized, human-like conversations that resolve complex issues effortlessly and safely, with guardrails to protect your brand and data.
Show the rest of the publisher’s description (4 more lines)
Cresta Agent Assist empowers every agent with real-time guidance, best practices, and AI-generated summaries to enhance performance and accelerate results. With Generative Knowledge Assist and tailored workflows, agents confidently navigate conversations from day one, reducing ramp time and boosting productivity.
Cresta Conversation Intelligence helps leaders maximize results and reduce costs with AI-powered insights, coaching, and quality management tools. It understands the content and context of every conversation, auto-scores 100% of interactions, and reinforces winning behaviors with AI-enabled coaching workflows.
At our core is Crestas Expertise Engine, the deep AI technology that understands and optimizes every customer interaction.
For custom pricing, EULA, or a private contract, please contact partners@cresta.ai for a private offer.
Highlights
Highlighted by the publisher on AWS Marketplace.
Cresta is a white glove partner for AI transformation in the contact center. With deep domain expertise, an unmatched innovation track record, and an ironclad commitment to delivering customer value, we will future-proof your AI strategy so you can stay ahead of the competition.
Cresta turns conversations into better business performance. We empower our customers to pinpoint issues, opportunities, and winning behaviors, before driving org-wide action with unprecedented speed using the industry's most powerful AI workflow engine
Cresta's AI tech stack provides a measurable performance advantage. Our suite of task-optimized models are trained on each customer's unique data to deliver best-in-class transcription accuracy, precise outputs, and ultra-low latency. We continue to push the boundaries of what's possible.
Agent build and provenance
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Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Plans and pricing as listed
4 listed- Units
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Refund terms
As stated by the publisher on AWS Marketplace.
All subscriptions are non-cancellable and non-refundable for the period subscribed.
Sources
Publisher resources
4 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
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