BceMSP – Enterprise Plan Powered by BizCloud Experts

The Enterprise Plan by BizCloud Experts is built for organizations operating at scale on AWS. It combines proactive cost and security management with advanced automation, governance, and disaster recovery capabilities to ensure business continuity and optimized operations.

With 24/7 access to Cloud Support Engineers, strict response SLAs (including business-critical response in under 30 minutes), and quarterly reviews, this plan provides deep operational assurance. Customers also gain enhanced AWS discounts, multiple free training licenses, and quarterly strategic sessions to align cloud usage with AWS best practices.

Beyond support, the Enterprise Plan delivers hands-on managed services such as infrastructure deployment, CI/CD setup, automated backups and disaster recovery, SSO management, and ongoing cloud security management. Technical Account Managers and FinOps tooling further enhance financial visibility and operational efficiency, ensuring enterprise-grade readiness.

**Managed services:**

• **Cost Optimization Management:** We will work with your application team and other stakeholders to implement cost-saving measures like rightsizing, instance upgrades, deleting unused resources, and optimizing storage tiers, etc.
• **Cloud Security Management:** We will partner with your team to get approvals and implement security optimizations, including security group cleanup, access key rotation, IAM policy strengthening, and Web Application Firewall (WAF) rule implementation, etc.
• **Cloud Governance:** We will help your organization implement and manage cloud governance through AWS services like Control Tower, Service Control Policies (SCPs), and AWS Organizations, etc.

**Key Features**

• **Pricing:** Minimum spend of $7,500 OR 7% of monthly AWS charges
• **AWS Training / Skill Builder:** 2 free Skill Builder subscriptions + 30% discount on next 5 licenses
• **Enhanced Technical Support:** 24/7 phone, web, and chat access to Cloud Support Engineer
• **Case Severity / Response Times:**
• General guidance: < 24 hours
• System impaired: < 12 hours
• Production system impaired: < 4 hours
• Production system down: < 1 hour
• Business-critical system down: < 30 minutes
• **Cost Recommendations:** Monthly cost optimization recommendations
• **Security Recommendations:** Monthly security optimization recommendations
• **Disaster Recovery Reviews:** Quarterly disaster recovery review and recommendations
• **Well-Architected Reviews:** Quarterly
• **AI Roadmap Strategy Session with AI Leader:** Quarterly
• **Technical Account Management:** A pool of Technical Account Managers to provide proactive guidance and coordinate access to AWS programs and experts
• **Access to FinOps Tool:** Access to BizCloud FinOps tool to track spending and identify cost-saving opportunities