Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
The Help Desk Platform That Enables AI For Private Environments.
Deskpro Private extends the capabilities of Deskpro Cloud and AI.
Show the rest of the publisher’s description (4 more lines)
Deskpro Private removes the gap between AI projects and help desk initiatives. Choose the deployment model that matches your security protocols, compliance requirements, and data residency restrictions, VPC, on-prem, private cloud, or sovereign cloud.
Add multi LLM flexibility OpenAI, Claude, Gemini, Mistral, Cohere, or even your own private AI model
Optionally deploy in an Amazon VPC and securely access Amazon Bedrock AI foundation models via AWS PrivateLink.
Enhance the value of AI in your help desk by providing brand-specific context, such as manuals, documentation, help desk tickets, websites, etc. You name it!
Highlights
Highlighted by the publisher on AWS Marketplace.
Agents. Fully integrated data frees human reps from repetitive tasks so they can focus on what they do best solving complex problems with empathy and creativity.
Customers. Get the answers they want faster, either with or without a human agent.
ROI. Customer and agent retention adds measurable impact to your bottom line.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment
Refund terms
As stated by the publisher on AWS Marketplace.
no refunds
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.