Clovity ITSM & Enterprise Service Management Services
Clovity · Cybersecurity & IT
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Clovity provides end-to-end IT Service Management (ITSM) and Enterprise Service Management (ESM) services, enabling organizations to modernize service delivery, improve operational efficiency, and enhance user experience across IT and business functions.
We design and implement scalable service management solutions using Jira Service Management, Confluence, and Atlassian ecosystem tools. Our services include service desk setup, request management, incident and problem management, change enablement, SLA configuration, knowledge base integration, and workflow automation.
Show the rest of the publisher’s description (3 more lines)
Beyond IT, we extend service management capabilities to HR, finance, facilities, and other business teams through Enterprise Service Management (ESM), creating a unified service experience across the organization. We also support asset and configuration management, self-service portals, omnichannel support, and reporting dashboards for complete operational visibility.
This professional service integrates with AWS services including AWS Lambda, Amazon API Gateway, AWS IAM, and Amazon S3 to enable workflow automation, secure integrations, event-driven processing, and scalable service management architectures.
Clovity empowers organizations to move from reactive support models to proactive, automated, and scalable service delivery platforms aligned with business objectives.
Highlights
Highlighted by the publisher on AWS Marketplace.
End-to-End ITSM & ESM Implementation Modernize service delivery with Jira Service Management and automation.
Workflow Automation & Self-Service Portals Enable faster resolution with automated workflows and knowledge-driven support.
Enterprise-Wide Service Transformation Extend ITSM capabilities across HR, finance, and business teams.
Agent build and provenance
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