Aegis CX: Managed Amazon Connect
Intelligent Visibility · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
**Aegis CX** is a managed, omnichannel contact center service built on **Amazon Connect**, designed to eliminate the complexity of operations while empowering your team to focus on CX strategy and growth. We monitor, manage, and optimize your Connect environment continuously, handling security, reliability, compliance, and performance, so your internal IT or CX teams don’t have to.
Under our **co‑managed model**, IVI becomes an extension of your team: you retain visibility and control, while our **Connect‑certified** engineers drive ongoing tuning, feature enhancements, and platform evolution. We deliver AI/automation, analytics, omnichannel orchestration, and integrations (CRM, ticketing, data systems) to ensure the contact center scales reliably with changing business priorities.
Show the rest of the publisher’s description (1 more line)
Security and compliance are baked in: **Aegis CX supports HIPAA, PCI DSS, GLBA, recording consent laws**, and role‑based access, offering audit logs, data encryption, and automated compliance enforcement across all channels.
Highlights
Highlighted by the publisher on AWS Marketplace.
Co-managed expertise for Amazon Connect – Extend your team with IVI’s certified engineers to handle day-to-day operations, optimization, and tuning of your Amazon Connect environment.
24/7 monitoring, management, and incident response – Ensure performance, uptime, and issue resolution across voice, IVR, and omnichannel workflows with continuous system oversight.
Advanced Connect AI and analytics expertise – Leverage IVI’s hands-on experience with Amazon Q, Q for Self-Service, Contact Lens, and other AI-native capabilities to drive automation, improve agent assist, and extract actionable customer insights.
Agent build and provenance
See the full provenance
The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Vendor
External enrichment · as of 2026-08-29
Sources
Publisher resources
3 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.