YakTrak Performance Enablement Platform (SaaS)
YakTrak · Customer Service
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
YakTrak combines GRISTs 30 years of proven coaching expertise with a SaaS platform designed to accelerate Amazon Connect adoption and deliver measurable performance improvement. By integrating directly with Contact Lens, YakTrak evaluates 100 percent of customer interactions in real time, surfacing insights on compliance, sales, and service behaviours and turning them into clear, trackable workflows. This ensures that coaching, compliance, and performance enablement become part of the daily operating rhythm, not one-off events.
The platform makes QA insights actionable by linking flagged issues with targeted behavioural coaching recommendations and goals and structured development pathways. Leaders can assign ownership, monitor progress, and prove resolution at scale, while agents benefit from transparent, measurable goals tied directly to the KPIs that matter most. This alignment between inputs and outcomes enables enterprises to systematically lift agent capability and deliver stronger customer experiences.
Show the rest of the publisher’s description (1 more line)
With compliance tracking, operational accountability, and measurable outcomes embedded into every workflow, YakTrak enables enterprises to build a culture of consistent coaching and development. The result is reduced conduct risk, improved performance, and sustained adoption of Amazon Connect across the organisation, delivering both immediate impact and long-term scalability.
Highlights
Highlighted by the publisher on AWS Marketplace.
Embed Proven Coaching into Daily Operations YakTrak combines GRISTs 30 years of coaching expertise with a SaaS platform to accelerate Amazon Connect adoption, systematically reduce conduct risk, and lift agent capability at scale.
Close the Loop on 100 percent QA with Structured Action By transforming Contact Lens insights into clear, trackable workflows, YakTrak enables leaders to assign ownership, prove resolution, and connect QA findings directly to measurable development goals.
Drive Measurable, Compliant Performance Uplift YakTrak embeds compliance tracking, coaching consistency, and performance enablement into daily operations. Delivering stronger customer experience, operational accountability, and sustainable results.
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
2 listed- Users
- Users
Refund terms
As stated by the publisher on AWS Marketplace.
YakTrak Refund Policy: Where a customer chooses to cancel all or part of a subscription, within the terms of the contract, YakTrak will refund the unused portion of the subscription. If YakTrak fails to meet Service Level Agreements set out in the agreement, YakTrak will provide service credits in line with the agreement.
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.