xBoon InsAights - AI Conversation Analytics for Contact Centers

transforms voice and digital interactions into clear, objective and

actionable insights - automatically, continuously and at scale.

Built by xseed on AWS, xBoon InsAights runs as a **standalone SaaS

service**: you bring the conversations and we deliver the insights.

There is no dependency on any specific contact center, telephony or

recording platform - if you can export your interactions, xBoon

InsAights can analyse them.

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**Flexible ingestion - start in minutes**

Choose the ingestion method that fits your workflow:

• **Direct upload** - drag-and-drop audio files or transcripts in the

web console for ad-hoc analysis and proofs of value.

• **REST API** - push interactions in batch or near-real-time from any

source system, with secure token-based authentication.

• **Amazon S3 integration** - point xBoon InsAights at your own S3

bucket and have new recordings analysed automatically as they land.

Optional connectors for leading CCaaS platforms are available on

request for enterprise deployments.

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**What xBoon InsAights does**

• **Conversation topics analysis** - automatic identification of topics

and sub-topics in every interaction, with drill-down for detailed

analysis.

• **Sentiment & satisfaction** - AI-powered sentiment and satisfaction

scoring across all interactions.

• **Procedure compliance** - automatic detection of deviations from

operational processes and regulatory rules.

• **Commercial approach analysis** - evaluation of sales techniques,

scripts and agent best practices, with scoring.

• **Opportunity & risk detection** - flags critical patterns, business

opportunities and emerging risks in near real time.

• **Trends & patterns** - root cause identification, recurring themes

and evolution tracking over time.

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**Built for enterprise**

• **AI transcription & summarization** - high-accuracy transcription

with intelligent summarization and multi-language support.

• **AWS-native architecture** - elastic, scalable and prepared for

high volumes and progressive growth.

• **Regulated environments** - designed for banking, insurance and

other compliance-sensitive industries.

• **Self-service onboarding** - subscribe on AWS Marketplace and start

uploading interactions the same day.

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**Business outcomes**

• Deeper customer knowledge through automatic segmentation by themes,

topics and contexts.

• Operational improvement by identifying friction, rework and script gaps.
• Proactive management with continuous monitoring of service quality.
• Compliance and quality assurance through automated auditing of every

interaction - not just samples.

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**Part of the xBoon Suite**

xBoon InsAights is part of the xBoon Suite - a modular platform for

modern contact centers that also includes xBoon Video, xBoon Surveys

and xBoon omniVault for recording governance and repository management.

Built and supported by xseed - Your Partner in Excellence.

Learn more at www.xseed.pt