Smartbot Software ML model
Smartbot · Finance & Accounting
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
Understanding Emotion-Aware AI: The Next Step in Customer Service Evolution. While traditional AI solutions focus on
transactional elements, the Smartbot ML Model is Emotion-Aware AI, focusing on the human side of customer interactions by
Show the rest of the publisher’s description (3 more lines)
analyzing the sentiment and tone behind them. Emotion-aware AI systems can detect subtle emotional cues like
vulnerability, frustration, and satisfaction. SERTS (Sentiment Evaluation in Real-time Speech) uses advanced machine
learning algorithm to evaluate sentiment in real time. This helps businesses truly understand their customers voices and emotions and deliver empathetic, AI-driven support for vulnerable customers and beyond
Highlights
Highlighted by the publisher on AWS Marketplace.
Smartbot is emotion-aware AI that analyses the emotional tone to detect cues like frustration or satisfaction or vulnerability. Powered by SERTS (Sentiment Evaluation in Real-time Speech). It uses advanced an ML algorithm to evaluate sentiment in Real-time as well as helping businesses understand customer emotions and deliver empathetic AI-driven support
SERTS deep learning algorithm performs competitively with state-of-the-art models, achieving a mean Macro-F1 score of 72 percent on the challenging improvised scripts of the IEMOCAP dataset. This model was trained and tested using an NVIDIA RTX 6000 Ada GPU
Agent build and provenance
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The layer-by-layer build, the evidence behind each claim, the risk basis and the cross-marketplace links are open to any account. Some rows are disclosed, some the source leaves Unknown; a free account shows you which.
Compliance
- FedRAMPConfirmedNot listed90%, registry-checkedNo FedRAMP Marketplace entry matched this vendor's domain, checked 2026-08-27registry recordas observed 2026-08-27
Confirmed means matched to a public authoritative registry. Claimed means the vendor or its listing states it, not yet cross-checked. A framework not shown was not found in any source we hold, which is not evidence against it. Not listed means a scoped registry check found no match for this vendor's domain: a No is a scoped registry check, not a compliance judgment. Confidence bands: 95% domain-verified, 90% registry-checked, 80% self-attested, 70% weak signal. Self-attested items marked “vendor's site” are gathered from the vendor's own website and are not verified by us.
Plans and pricing as listed
2 listed- HostHrs
- HostHrs
Refund terms
As stated by the publisher on AWS Marketplace.
Usage-based charges are generally non-refundable. If you encounter a billing error or technical issue that prevents normal use, contact us at support@smartbotsoftware.com within 30 days of the charge. We will review each request and issue a refund where appropriate. For assistance, visit smartbotsoftware.com and go to the Contact Us section.
Sources
Publisher resources
2 linksLinked repositories
Unknown means this listing does not publish a repository. It is not a statement that the code is closed, and a linked repository is not a claim that the publisher wrote it: the registry computes that relationship privately and does not publish it.
Evidence risk is the share of the build you cannot see before you deploy, not a security rating. Sign in to see the layer-by-layer basis for this band.