AI-Driven Customer Journey & Value Realization Service
ADQURA · Marketing & Sales
Certification per AWS Marketplace.
Evidence tier Source Confirmed · 4 captures on record
What the publisher says
As described on AWS Marketplace.
AI-Driven Customer Journey & Value Realization Service helps banks, telecom providers and other enterprises design and justify enterprise-scale personalization and customer decisioning programs. This consulting service defines a clear strategy, operating model, and roadmap for delivering 1:1 customer engagement across omni-channel touchpoints using AI, advanced analytics, and cloud-native architectures on AWS.
The service includes strategic vision definition, capability and gap assessment, operating model design, and development of a quantified business case covering revenue uplift, cost efficiency, customer satisfaction, loyalty, and risk mitigation. It identifies high-value use cases, prioritizes decisioning capabilities, and produces a phased roadmap aligned to business, data, and technology readiness.
Show the rest of the publisher’s description (1 more line)
This offering is specifically designed to support and accelerate implementations related to Pega Customer Decision Hub (Pega CDH), including AI-driven Next Best Action strategies, omni-channel orchestration, and integration with enterprise data and analytics platforms on AWS. It is ideal for regulated enterprises seeking a practical, board-ready foundation for AI-powered customer journey transformation.
Highlights
Highlighted by the publisher on AWS Marketplace.
AI-Driven Customer Journey Strategy – Define a clear enterprise roadmap for 1:1 personalization using AI-driven decisioning and omni-channel orchestration on AWS.
Accelerate Pega CDH Adoption – Shape and justify AI-powered Next Best Action strategies aligned to Pega Customer Decision Hub (Pega CDH) and enterprise data platforms.
Quantified Business Value Realization – Build an investment-grade business case covering revenue uplift, cost efficiency, customer loyalty, and risk mitigation.
Agent build and provenance
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